Christopher Tait Email & Phone Number

Warminster, Pa

-Maintain and improve the company's document control practices through procedures and flowcharts.-Oversee bi-annual document reviews with upper management and department heads.-Create new documents to address new processes or new tasks within the company.-Research document management software options that can be utilized by the company.-Consult on and approve document revisions for operational and organizational departments.-Assist in decommissioning of obsolete documents and processes.

Warminster, Pa

• Lead all aspects of regularly scheduled Quality Management System audits (sometimes 2-3 audits at once) according to the ISO 9001:2015 and ISO 27001:2013 standards, from opening meeting through interviews and document review to the closing meeting.• Collaborate and communicate with a diverse group of coworkers including department managers, operations staff, IT Security staff, and top management to ensure that all audits run smoothly and efficiently, and that all action items are closed in a timely manner.• Assist in preparation for and take part in external audits from third-parties based on ISO 9001, ISO 27001, SOC2, and Verizon Cybertrust standards and practices.• Lead continuous improvement of company’s document control and internal auditing policies, from writing work instructions from scratch to proofreading the final product before posting to company’s Intranet site. • Confirm setup and implementation of new client profiles by running test cases through the company’s systems, making sure that all services generate and show correct results and noting when any areas fail to work as they should.• Train new hires in ISO/FCRA standards as they pertain to the company, as well as current employees and managers on our fully-implemented corrective and risk action and continuous improvement system.• Proficient in Microsoft Office programs (Word, Outlook, Excel, Visio, and Powerpoint).• Utilize techniques such as root-cause analysis, risk-based thinking, and PDCA to aid in correcting nonconformities.• Cross-train in all areas of the operations center and continuously seek out knowledge on the best operating practices.• Use web-searches to confirm information produced by our research departments or investigate new business methods for company use.

Warminster, Pa

• Validated the work of case setup and research staff for quality assurance purposes.• Trained and became certified in all processes that required middle- and end-stage validation.• Learned how to locate necessary data processing information through the company’s main intranet system.• Served as a process owner and oversaw implementation of any changes to the process.• Actively participated in updating work instructions and other vital documents.• Substituted for main coordinators and supervisors during their absences by training and assisting coworkers and directing daily workflow.• Learned and complied with security policies to ensure proper distribution and protection of sensitive data.

Philadelphia, Pa

• Used Access database to log manuscripts for medical journals.• Prepared manuscripts and other materials for use by the Production Editors (PEs).• Sized artwork per journal specifications and provided art layout instructions for the PEs.• Created mailing materials to accompany typeset author’s proofs.• Sorted incoming mailings and distributed to PEs.• Answered the departmental phone line and other clerical duties as needed.

Greater Philadelphia Area

·Contacted area hospitals to secure participation in the company’s expanding web site·Assembled materials for trade shows·Reformatted company information material·Used Access database to find files and collated according to company standards·Gained an awareness of all aspects of the office’s operations.Managed Christmas card bulk mailing operation

Bachelor Of Arts, English/Communications

Activities and Societies: Tri-Lite newspaper, Folio literary journal, Drama club, Humanities society

High School Diploma, General

Activities and Societies: Band (Concert, Marching, Stand), Drama Club, Yearbook, Spanish National Honors Society