Ensures proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.• Provides technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.• Monitors and responds quickly and effectively to requests received through the IT helpdesk.• Maintains a organizes record of all helpdesk tickets, including telephone calls, sessions, e-mail, etc. with up to date information.• Elevates complex issues/problems to appropriate resources, including third-party vendors, track progress, and follow up as required to ensure timely resolution.• Configures and installs new or replacement PCs, laptops, network printers, and scanners.• Assists with employee workstation changes.• Maintains IT supplies inventory (toners, peripherals, etc.).• Maintains and updates active directory logins with employees.• Troubleshoots and correct problems either through direct support or remote access.• Troubleshoots and maintains business internet connectivity. (DSL, cable, etc.)

• Provides technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.• Monitors and responds quickly and effectively to requests received through the IT helpdesk.• Maintains a organizes record of all helpdesk tickets, including telephone calls, sessions, e-mail, etc. with up to date information.• Elevates complex issues/problems to appropriate resources, including third-party vendors, track progress, and follow up as required to ensure timely resolution.• Configures and installs new or replacement PCs, laptops, network printers, and scanners.• Assists with employee workstation changes.• Maintains IT supplies inventory (toners, peripherals, etc.).• Maintains and updates active directory logins with employees.• Troubleshoots and correct problems either through direct support or remote access.• Troubleshoots and maintains business internet connectivity. (DSL, cable, etc.)

Solved all client inquiries, complaints, comments, and requests. Processed client accounts, including opening and closing accounts and managing billing information. Analyzed client data, troubleshoot, and report client inquiries and needs while transitioning from in-person to remote working.• Providing excellent customer service.• Providing support via email, phone, and authorized computer access control.• Building long term relationships between ADP, clients, and potential clients.• Selling timeclocks, software and hardware.• Troubleshooting hardware and software.

Assumed responsibilities similar to those held by the management.• Helping new and existing customers with wireless service, features and accessories.• Opening and closing store.• Performing administrative duties.• Balancing cash drawers.• Restocking and maintaining sales floor.