Christopher Watson Email & Phone Number

United States

Manages day-to-day operations and ongoing client initiatives to deliver a superior customer experience. And also manages client support activities and resolution of routine to complex client operational issues, requests, and projects for all lines of business (Med D, Medicaid, HIX, and Commercial) for Health Plan clients.

United States

Helped ensure clients receive exceptional service while the business's sales goals are supported. Worked directly senior leadership to develop and implement client service strategies that will increase sales while providing a positive and productive experience for assigned book of business. Also served as the day to day contact for client’s operational.

United States

Managed ongoing client relationships and effective service delivery at all levels including contract performance, contract renewals and implementation of new products and accounts as the customer and client facing resource for assigned clients with the primary goals of client satisfaction, retention, and ongoing profitability.

Responsible for all aspects of the prior authorization process. Responsibilities include collecting all the necessary documentation, contacting the client for additional information and completion of the required prior authorization in order to proceed with testing. Complete, timely, and accurate identification and submission of prior and retro.

Assisted in pharmacy operations to achieve business objectives by increasing sales, managing equipment, limiting expenses, directing operations to minimize wait times; Maintain inventory levels to company goals, rotates stock, complies with recalls, and utilizes return process; Assist with direction and monitoring of pharmacy personnel and performance.

Acquired highly marketable skills and experience pertaining to every aspect of running a successful business. Provided high level of customer service by assisting both internal and external customers, primarily face to face, supporting their branch and rental needs. Gained knowledge through local training and hands-on experience to provide administrative.

Assisted in pharmacy operations to achieve business objectives by increasing sales, managing equipment, limiting expenses, directing operations to minimize wait times; Maintain inventory levels to company goals, rotates stock, complies with recalls, and utilizes return process; Assist with direction and monitoring of pharmacy personnel and performance.