 Provides guidance and supervises other Soldiers, assists lower graded operators in complex operation and maintenance of heavy engineer equipment. Uses heavy machinery to level earth for runways and roadbeds; clears, excavates digs, and backfills areas of construction sites; interprets information on grade stakes; drives heavy equipment to cut and level earth. Participated in Western Iowa - Missouri River flood relief operations in June 2011.

Work with team members to complete site projects in a safe and timelymanner• Licensed Sewer Layers in Fall 2021• Operate heavy machinery- excavator, backhoe, loader, skid steer• Lay water main, storm drain and sanitary lines

• Operated and gained experience of Loaders and Off-Road trucks.• Deep auger operations to construct pump station.• Construct concrete forms for sidewalks, bridge foundations, and duct banks. • Installation of storm, water, sanitary pipes and manholes.• OSHA 10 hour course trained.• Safety trained on sites of Facebook datacenter, and Papillion datacenter.

Directly assisted the Operations Manager◆ Performing photographic documentation, videography, managed webcams on commercial, healthcare, education and industrial construction sites;◆ Worked independently to document construction sites in a timely manner◆ Coordinating with third-party project personnel;◆ Managed dynamic project schedules

Work with team members to complete site projects in a safe and timelymanner• Licensed Sewer Layers in Fall 2021• Operate heavy machinery- excavator, backhoe, loader, skid steer• Lay water main, storm drain and sanitary lines

Uses communication skills to understand needs of customers.◆ Demonstrates products with a positive attitude and timely manner.◆ Builds relations with customers to build clientele.◆ Work closely with supervisor to make sure that appointments are being done efficiently.◆ Puts together weekly schedule for personal appointments.

 Delivers routine and non-routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.  Makes routine and non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures and guidelines.  Supports and promotes change management and/or departmental/enterprise initiatives within areas of responsibility such as meeting or exceeding departmental quality and service standards.  Conducts initial review of Evidence of Insurability request to verify form is in good order and has appropriate set up in a company coding system.  Prepares correspondence to request missing medical information as needed. And validates authorization requirements, requests inquiries, and reports codes as needed based on established guidelines. Provides secure handling of confidential information to protect company, operations and individual applicant privacy.

 Work with mortgage bankers to receive all documentation required from clients needed to send to Underwriters and Closers Gather information from clients such as employment situation, salary, assets, financial status, debts, tax returns, credit documents, and appraisals. Answer client questions and assist the client in choosing the correct mortgage type and terms appropriate to the financial information received from clients.  Make sure all applications are submitted in a timely manner, documents received are current, and that applications received are accurate and complete.

Received inbound calls regarding Malpractice Insurance clients (Nurse Practitioners, RNs, Optometrists, Speech / Lang Pathologists, Dieticians); answers policy questions and provides information renewing coverage. Helped clients navigate through the online site, assisted clients correctly complete applications and forms. Determined insurance status coverage; self-employed, employed as part of a firm or independent contractors. Served as a resource of information when attempting to retain existing business; created Memorandums of Insurance, answered general questions, performed research and processed customer requests and documents. Took payments over phone to renew customer’s policies, emails, faxes, or mails insurance documents to customers and assisted customers through applications pertaining to their profession.Verify and validated customer identities to strict quality standards for security purposes and provided each customer with quality customer service to meet and exceeded quality assurance standards.Used multiple computer systems to locate, verify and provided solutions for customers; processes and enters all information related to the call for tracking and reporting purposes.

 Managed customer accounts for businesses in the south and east regions of the U. S. and Canada to resolve and coordinate multiple accounts. Initiated customer contact on delinquent accounts (30 days and more); resolved and collected payments on past due accounts and handled client follow up using email, phone, and fax. Responded to customer inquiries, researched account history and provided copies of invoices and receipts of payments.

 Advised consumer real estate customers of available solutions to resolve mortgage delinquencies. Conducted in depth research, determined appeal eligibility and initiated appeal eligible documents.  Reviewed electronic documents including appeal documents, hardship letters, and other mortgage documents. Used multiple computer systems to locate and verify documents sent by the customer.  Worked accounts efficiently and accurately that met company satisfaction within strict time frames.

 Provided customer service and worked with past-due customers to offer solutions and resolve disputed charges bringing home equity accounts up-to-date.  Collected on past due accounts (0 to 30 days past due); evaluated customers' financial situations, developed payment solutions and negotiated for payment or created terms for repayment. Arranged future payments while complying with strict rules, guidelines, and compliances.