Christopher Allen Email & Phone Number

Orlando, Florida, United States

We at Xima Software are the creators, sales personnel, and caretakers of Chronicall, a revolutionary software in the field of telecommunications. As a Tier II Support agent, it is my job to help clients with issues they have with the software utilizing our web-based ticketing system. Furthermore, if any clients being heated due to ongoing issues, I acted as an escalation manager to ensure their issues are being addressed in the best way possible. I coordinate between multiple teams to progress the support that our clients deserve.

Orlando, Florida

We at Xima Software are the creators, sales personnel, and caretakers of Chronicall, a revolutionary software in the field of telecommunications. As a Tier I EMEA Tech Support agent, it is my job to help clients with issues they have with the software in the Europe, Middle East, and African markets.From upgrading their software to migrating to new systems, even assisting with training on the software itself. Any issues had, I am the first step to resolution. I am the partner the end-user deserves, staying on top of issues even if they go beyond my scope. I fight for resolution on their behalf if the issue goes to my Tier II support or beyond. It is my goal to do everything in my power to help clients the resolution they want or need.

Lake Mary, Florida

While working in a call-center environment, I assisted Dell Pro-Support customers with their troubleshooting needs. I handled each customer with an End-to-End resolution train of thought, acting as a case owner until the issue was resolved.

Daytona Beach, Florida, United States

Working in a call-center environment, I utilized survey pages to create automotive service appointments or send messages to dealerships per the customers needs. I also worked with other agents and my superiors to ensure that the survey pages were correct, creating issue forms to remove mistakes and to ensure the best call flow for myself and fellow agents. Call statistics are maintained, and all agents are held to an average call time and after call work time, ensuring that the most calls can be taken within our shifts. I also worked with the dealerships themselves, catering the support we provided to them to make things fit their specific needs.

Daytona Beach, Florida

Working in a manufacturing environment, I created and updated test documentation for recording test results on subsea connectors. I worked with my department, other departments, and a Q.F.E. team to eliminate redundant testing and processes, reducing the amount of time the products spent in testing and thus shipping faster than required. I performed testing as well, running products up to customer specified pressures and ensuring that electrical readings were within the customers desired passing criteria.