Christopher Griffin Email & Phone Number

Charlotte, North Carolina, United States

• Performed proactive monitoring, configuration management and fault resolution of assigned client networks.
• Completed customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations.
• Took calls and provided status from and to customers on a regular basis.
• Worked in conjunction with internal and external resources to the company technicians/engineers and conducted troubleshooting and resolved customer's issues.
• Had direct interaction and escalated troubles internally and externally on behalf of the customer.
• Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.

Albemarle, North Carolina, United States

• Established new customer accounts by assessing the needs of each individual client
• Assisted clients in tailoring internet and multimedia services to individual needs
• Coordinated with service technicians to streamline the installation of new services
• Maintained financial records for company transactions

Richfield, North Carolina, United States

• Managed transportation by planning and securing human and material resources
• Supervised and created schedules for 10 employees
• Distributed materials/resources efficiently
• Assessed and recorded worker performance
• Oriented new employees to the company and individual job procedures

Boise, Idaho, United States

• Completed administrative tasks such as accounting, events scheduling, and project management for the Dispute Resolution Program
• Managed sales and purchasing for the Center for Idaho History and Politics
• Analyzed program requirements and issued certificates to students
• Worked as a liaison between departments to coordinate class scheduling

Cybersecurity Professional Certificate

A defensive cybersecurity program, complete with in-depth networking, Cloud, Windows, and Linux security courses that aided in the mastery.

Bachelor'S Degree, Business Administration And Management, General