Advanced Noc Technician
Current• Performed proactive monitoring, configuration management and fault resolution of assigned client networks. • Completed customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. • Took calls and provided status from and to customers on a regular basis.• Worked in conjunction with internal and external resources to the company technicians/engineers and conducted troubleshooting and resolved customer's issues. • Had direct interaction and escalated troubles internally and externally on behalf of the customer.• Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.• Investigated tickets on a routine basis and requested the support of others as needed• Contributed to realizing departmental company goals and objectives
