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► Processed credit applications for protentional new clients applying for credit for our organization.► Responded to customer and internal inquiries regarding customer account status► Assisted in solving questions related to the status of customer accounts including documenting status of collections efforts.► Applied cash, checks or credit cards to customers’ accounts maintained in accounts receivable portfolio.► Performed various administrative functions for… Show more ► Processed credit applications for protentional new clients applying for credit for our organization.► Responded to customer and internal inquiries regarding customer account status► Assisted in solving questions related to the status of customer accounts including documenting status of collections efforts.► Applied cash, checks or credit cards to customers’ accounts maintained in accounts receivable portfolio.► Performed various administrative functions for assigned accounts such as updating address changes and contact information.► Worked out payment arrangements with approval of Credit Manager based on dollar amount to avoid turning customer over to outside Collections.► Helped other branches on Collection’s efforts when and where needed.► Worked hand in hand with coworkers in keeping up with credit card and correspondence mailbox and delegated responsibilities within own department.► Reviewed Dunn & Bradstreet financial analytics program then if need be, follow-up with credit references provided to justify if new customer was worthy of credit or needed to pay COD.► Provided good customer service to all customers regarding collection issues. Show less

► After merger, kept the role of Collections Specialist but had role changed to doing collections only.► Utilized B to B electronic invoicing and worked with E-Business manager to fix issues in Billing Department. ► Logged incoming, outgoing calls and any correspondence that the customer emailed based on what the customer was willing to pay and how much was promised to pay based on total amount due by the customer.► Worked on disputes that were manageable within… Show more ► After merger, kept the role of Collections Specialist but had role changed to doing collections only.► Utilized B to B electronic invoicing and worked with E-Business manager to fix issues in Billing Department. ► Logged incoming, outgoing calls and any correspondence that the customer emailed based on what the customer was willing to pay and how much was promised to pay based on total amount due by the customer.► Worked on disputes that were manageable within Collections role and assigned disputes to personnel that had to get it fixed at the field level by either credit/rebill.► Submitted troublesome collection clients to Director so they could be placed with outside collection as needed. Show less

► Scheduled meetings with Cash Applications team to review payments that were sitting on customer’s account as unidentified cash that can be discussed with customer on how to apply funds.► When discussing account with customer, ensured they had all invoices in their possession from month prior billing so that there were no issues or disputes to resolve before the invoice aged past due date (30 days).► Established payment plans, monitored and followed-up with delinquent… Show more ► Scheduled meetings with Cash Applications team to review payments that were sitting on customer’s account as unidentified cash that can be discussed with customer on how to apply funds.► When discussing account with customer, ensured they had all invoices in their possession from month prior billing so that there were no issues or disputes to resolve before the invoice aged past due date (30 days).► Established payment plans, monitored and followed-up with delinquent customers.► Mentored new team members and explained the relationships between Corporate, Field and the customer.► Built beginning of the month reports after month end close and provided them to Controller for further review. ► Met with leadership quarterly to discuss Collections/AR Teams on invoice creation vs paid previous month. ► Prepared end of month reports for the Controller as needed; focused on month end accruals and true bad debt vs what is collectible by Collections Team. ► Made recommendations to Credit Manager on uncollectible (aging report progress) accounts. ► Created monthly conference calls with field personnel on progress of how the Collections Team has turned around monies from high DSO’s to manageable DSO’s. Show less

► Prepared and reviewed Accounts Receivable Aging’s, Work In Progress/Accounts Receivable Aging’s and collection reports and confer with shareholder, managers and staff as needed.► Scheduled meetings with shareholders if possible, by preparing Accounts Receivable Aging’s and Collection reports for review and follow up from meetings with shareholders.► Established payment plans, monitor and follow-up with customers already on payment plans. ► Sent follow-up invoices as… Show more ► Prepared and reviewed Accounts Receivable Aging’s, Work In Progress/Accounts Receivable Aging’s and collection reports and confer with shareholder, managers and staff as needed.► Scheduled meetings with shareholders if possible, by preparing Accounts Receivable Aging’s and Collection reports for review and follow up from meetings with shareholders.► Established payment plans, monitor and follow-up with customers already on payment plans. ► Sent follow-up invoices as needed by request from customers and/or shareholders.► Analyzed and made adjustments and reconciled accounts after review shareholders.► Reviewed cash receipts daily, change client status, inform shareholders and managers of old collection and update Accounts Receivable Aging’s accordingly.► Processed credit card payments and confirmations received from incoming calls from customers. ► Set up all new clients and projects in CPAS, XCM and Document (Wolters Kluwer Financial & Compliance Services Program) followed up emails as needed for additional information and when project is complete.► Prepared end of month Excel spreadsheet of all new clients and new projects for shareholders. ► Reviewed and completed inactivation forms per shareholder requests and distributions. ► Submitted collection clients to Cisco (3rd party) as needed and monitored Cisco accounts; no selection accounts and bankruptcies. Show less

► Detailed contact with clients in varied industries with a focus on financial services, retail and health care customers. ► Handled from top-dollar down customers, mostly Fortune 500 companies. Decreased the bad debt for Records / Shred Management, Data Protection and Intellectual Property accounts on monthly basis by 8-12% for US and Puerto Rico areas. ► Provided open Accounts Receivable reports to customers that had more than one account within the organization thereby aiding… Show more ► Detailed contact with clients in varied industries with a focus on financial services, retail and health care customers. ► Handled from top-dollar down customers, mostly Fortune 500 companies. Decreased the bad debt for Records / Shred Management, Data Protection and Intellectual Property accounts on monthly basis by 8-12% for US and Puerto Rico areas. ► Provided open Accounts Receivable reports to customers that had more than one account within the organization thereby aiding them in knowing how much was owed at any point in time. ► Negotiated payment arrangements with customers on severely high dollar amounts to the smallest dollar amounts. ► Aided customers in negotiating settlements on accounts that aided and assisted in customers to close their accounts. ► Aided and assisted team leads and supervisor to prepare for quarterly accrual accounts throughout Records / Shred Management, Data Protection and Intellectual Property accounts. Collected business-to-business accounts in reducing over 60 day monies from 3 territories with 85 local offices. ► Proficient in making 80-110 calls on daily basis for both inbound and outbound calls. ► Coordinated with field personnel on their requests from open items reports to invoice copies when they were visiting customers, to help them be effective in future contract negotiations with Iron Mountain.► Researched check misapplications by AR department or if the customer made mistake on their remittance copy.► Followed and maintained Iron Mountain’s core values: Security – protected the customer’s information as it were our own. Candor – communicated in an open and truthful way that it was constructive and respectful. Teamwork – worked in teams to accomplish more together than as individuals.Accountability – Held myself personally responsible for any actions, commitments and results. Action Orientation – alerted to any opportunities and problems and acted with a sense of urgency. Show less

► Coordinated and performed all collection activity for a defined group of customers average monthly $4.5M for Yoh Company receivables & average monthly of $8.4M Protection Technology monthly basis. ► Posted cash outside the automatic posting system and navigated customer web sites for posting details. ► Coordinated with the company’s internal and external Business Units and Customer Service Personnel to ensure a cohesive administration of all accounts receivables functions… Show more ► Coordinated and performed all collection activity for a defined group of customers average monthly $4.5M for Yoh Company receivables & average monthly of $8.4M Protection Technology monthly basis. ► Posted cash outside the automatic posting system and navigated customer web sites for posting details. ► Coordinated with the company’s internal and external Business Units and Customer Service Personnel to ensure a cohesive administration of all accounts receivables functions, such as providing errors and corrections that were needed in order to have accounts to balance accordingly. ► Provided co-workers the necessary back-up support required in their absence. ► Maintained a monthly aging report for customers that required additional activity, providing detailed receivable updates to senior management. ► Analyzed customers in SAP system to ensure the payment of client’s invoices were properly documented and recorded. ► Provided detailed account analysis to customers as requested and/or required. Recorded all collection activity in specific databases for all peers and internal customers to review and/or ask questions if necessary. ► Provided supporting documentation to both internal and external customers giving them answers to questions for their accounts in a timely manner. ► Worked on issues and concerns with Regional Vice Presidents in regards to monthly and/or bi-weekly conference call and followed-up with them on as needed basis. ► Managed and maintained up to 100 assigned accounts that required weekly follow-up. Show less

► Honorable Discharged Veteran and proudly served. ► Attained the rank of (E5) Sergeant.► Awards: Good Conduct Medal, Kuwait Liberation Medal, Saudi Arabia Liberation Medal, Navy Unit Commendation Award, Meritorious Unit Citation Award, National Defense Medal, Overseas Deployment Ribbon. ► Participated in Desert Shield/Storm.