Christopher Spencer Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Kings Bay, Georgia, United States

Jacksonville, Florida, United States

Delivers 24/7/365 Tier 2 IT technical support to approved seat service USACE end users at 1650different CONUS and OCONUS locations and sites within a DOD setting to ensure properconfiguration, installation, and maintenance of data input/output devices to include 40,000laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers,scanners, copiers, cabling, external data storage devices, and network interface devices.❖ Demonstrates expertise in utilizing ServiceNow for managing and resolving incident tickets,ensuring prompt resolutions and thorough documentation streamlining ticket managementworkflows and enhance operational efficiency while delivering exceptional support.❖ Proficient in working with Windows server utilizing remote tools including remediation,reimaging, data backups, software application install/removal/updates, and executing taskssuch a mapping network drives, clearing certificates, or connecting to external devices suchas document scanners or printers.❖ Daily hardware troubleshooting and diagnosing to including hard drive removals,motherboard replacements, port issues, temperature complications, battery chargingconcerns, smart card reader malfunctions, etc.❖ Conducts advanced troubleshooting on network systems using electronic test andmeasurement tools such port scanners to test for open/listening ports identifying open doorsor weak points for network security and following pathways to switches and routers todiagnose connection faults and SMTP errors.

Jacksonville, Florida, United States

Selected for a highly competitive and comprehensive training program, I have cultivated a strongproficiency in cybersecurity fundamentals, encompassing principles, threat detection, and networksecurity protocols.❖ Expanded foundational knowledge and strong understanding of cybersecurity principles,vulnerability analysis, and network administration extending ability to provide safeguardsand protection for high value enterprise infrastructure.❖ Gained an understanding of Linux based systems to include installing, configuring, andmaintaining networks, operating systems, and servers as well as reviewing and verifyingcompletion of scheduled jobs, backups, and user permissions.❖ Grasped proficiency in Splunk to collect and manage machine-generated data used forbusiness and web analytics, dashboard application management, compliance, and security.

Moody Afb

Directed a group of 15+ professionals with dual focus in healthcare operations and informationsecurity administration by training and mentoring personnel to excel in their roles, thereby ensuringseamless continuity and proficiency within the team.❖ Delegates responsibilities within the team, tracks minimum standards and metrics forweekly meetings, upholds satisfactory customer service with clients, and provides advice andguidance to management and personnel. Monitors daily process improvement byimplementing new ideas, conducting risk mitigation, and verifying compliance of all assignedpersonnel within the unit.❖ Assisted in the development and maintenance of comprehensive military policies andstandards within DOD healthcare IT environments, ensuring adherence to regulatoryrequirements and enhancing operational efficiency.❖ Spear headed a DOD-wide electronic health record (EHR) system migration from ArmedForces Health Longitudinal Technology Application (AHLTA) to Multi-Health Systems(MHS) Genesis for continuity care increasing workflow while instructing additional staff howto efficiently navigate a new healthcare information system.❖ Enforces IT processes and guidelines to include installation/integration of security patches,updates and enhancements to improve security control and usability such as monitoringsecurity breaches within the network following up with corrective actions.

Peterson Sfb

Collaborated with a professional team ensuring consistent adherence to and surpassing highstandards within the Air Force. Instrumental in orchestrating the transformation of the HealthcareOperations team into the preeminent unit within the squadron.❖ Directly engaged with Active Directory in a DOD setting by creating user/password accountsand adding/removing appropriate privileges/restrictions along with understandingfundamentals of authentication mechanisms such as Kerberos and LDAP for secureauthorization.❖ Chronic use of cloud applications to store, process, and handle medical information usingremote servers over the internet resulting in safeguarding of Personal IdentifiableInformation (PII) for over 40,000 military beneficiaries.❖ Utilized ServiceNow making processes streamline for patient registration and self-serviceportals, automated workflows, administration management, patient support services, patientrecords, and appointment scheduling.❖ Frequent familiarization with Outlook e-mail, encryption methodology, and troubleshootingof Mobile Device Management (MDM) to include, but not be limited to: Tablet PCs, NotebookPCs, Blackberry devices, Android devices, and Apple devices.❖ Proficient use in Defense Medical Logistics Standard Support (DMLSS) system asEquipment and Supply Technician In-Charge by inventorying, ordering, receiving, andissuing of material associated with operations, research, and support prescribed by theDepartment of Health (DHA) mission amounting to over $250k annually.❖ Facilitated the process and planning of numerous clinic relocations during reconstructionphase by transferring $300k in IT equipment and inventory without mission stoppages.

Bachelor’S In Applied Mathematics

Activities and Societies: Reserve Officer Training Command (ROTC), Asian Pacific American Student Union (APASU)

High School Diploma, Top 5% Of Graduating Class

Activities and Societies: Baseball, Activities Coordinator, Planning Committee