Chris Knudsen Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona, United States

United States

Wrote SOPs for Cash handling, inventory management, ordering processes, for a new 30,000 sq ft immersive art gallery. Ordered, tracked, built, and stored over $250,000 of product in a month.Assisted in hiring, onboarding and training of over 150 part time employees in a span of 2 months. Expanded existing training to include continuous training. Including, CPR certification, diversity and inclusion training, and Responsible for over $1M in sales within the first 4… Show more Wrote SOPs for Cash handling, inventory management, ordering processes, for a new 30,000 sq ft immersive art gallery. Ordered, tracked, built, and stored over $250,000 of product in a month.Assisted in hiring, onboarding and training of over 150 part time employees in a span of 2 months. Expanded existing training to include continuous training. Including, CPR certification, diversity and inclusion training, and Responsible for over $1M in sales within the first 4 months.Developed a robust inventory tracking sheet complete with burn rates, order turnaround times, and any international orders with possible delays (customs). Assisted the Project Managers with overseeing $1M+ construction, fixture install, and ensuring opening of venue was on schedule. Show less

Phoenix, Az, United States

• Created a procedure manual for organization personnel, leading to effective cross training. • Produce, implement, and oversee comp, conflict resolution, and patron interaction policies and procedures aimed to exceed customer expectations while boosting revenue.• Responsible for all ticketing for Ballet Arizona, approximately $3 million in sales annually.• Curated, led, and executed a season outbound calling campaign to all subscribers, in order to announce and sell an alternative… Show more • Created a procedure manual for organization personnel, leading to effective cross training. • Produce, implement, and oversee comp, conflict resolution, and patron interaction policies and procedures aimed to exceed customer expectations while boosting revenue.• Responsible for all ticketing for Ballet Arizona, approximately $3 million in sales annually.• Curated, led, and executed a season outbound calling campaign to all subscribers, in order to announce and sell an alternative upcoming season, which had been changed due to the COVID-19 pandemic. • Developed a Box Office Manual that includes all policies, procedures, and institutional knowledge.• Serve as Chair of the Steering Committee, which introduces, discusses, and implements changes in Tessitura that affects multiple departments within the organization (and consortium). • Create and manage donation and ticketing revenue goals through dynamic pricing and industry trends.• Generate and implement sales, upsell, group sales, and donation strategies during ticketing transactions.• Communicate promotions and other marketing strategies to Box Office staff and patrons, ensuring that the buying experience is customer centric. • Mentor, train, and conduct performance reviews for all Box Office staff. Show less

Scottsdale, Az

• Oversee building operations for Foothills Community Foundations and all its programs (Desert Foothills Theater and Holland Community Center) including: facility maintenance, repairs, and improvement planning• Responsible for hiring, managing, and training facility employees.• Assisting CEO in raising funds, writing budgets, expanding educational classes and introduce Life Long Learning. An initiative dedicated to improving the education of all adults through art and lecture… Show more • Oversee building operations for Foothills Community Foundations and all its programs (Desert Foothills Theater and Holland Community Center) including: facility maintenance, repairs, and improvement planning• Responsible for hiring, managing, and training facility employees.• Assisting CEO in raising funds, writing budgets, expanding educational classes and introduce Life Long Learning. An initiative dedicated to improving the education of all adults through art and lecture series.• Assist Program Manager with Holland Community Center education programs, class selection.• Oversee marketing strategies and Public Relations for Holland Community Center.• Responsible for all ticketing for Foothills Community Foundation and all its programs, approximately $350,000 in sales annually• Created a food and beverage program for Desert Foothills Theater resulting in a $12,000 annual increase in revenue.• Planned, integrated, and implemented CRM/ticketing software overhaul, streamlining the purchasing process. Significantly decreased patron purchasing time, resulting in 125% increase in mobile sales, 25% decrease in customer purchase time, and 50% decrease in ticketing expenses.• Manage all rental operations including initial contracting, payment collection and event coordination.• Increased rental revenue by 100% in 2018, while cutting costs by 20%. Customer satisfaction improved as well. Show less

Yountville, Ca

Responsible for the sale of tickets for all performances of shows presented by Lincoln Theater, and to shows of those renters who choose the Lincoln Theater box office service. Manages and coordinates the relationship with TicketWeb and with any other entity selling tickets to shows performed at Lincoln Theater. Manages the sale of tickets online through Lincoln Theater’s website. Supervises all box office staff, and coordinates their schedules. Ensures that all patrons buying tickets to shows… Show more Responsible for the sale of tickets for all performances of shows presented by Lincoln Theater, and to shows of those renters who choose the Lincoln Theater box office service. Manages and coordinates the relationship with TicketWeb and with any other entity selling tickets to shows performed at Lincoln Theater. Manages the sale of tickets online through Lincoln Theater’s website. Supervises all box office staff, and coordinates their schedules. Ensures that all patrons buying tickets to shows at Lincoln Theater receive the highest possible service and come away delighted by the treatment they received.Responsible for seeing that all areas of the Lincoln Theater in front of the main curtain are kept in a high state of maintenance, including regular vacuuming, dusting, garbage removal, replacement of light bulbs and any other routine maintenance, This covers the auditorium, the foyer, the bathrooms, the concession areas, corridors and any other areas used by the public. To this end the position is responsible for scheduling and monitoring the janitorial service, and he/she is also responsible for monitoring the cleaning of the backstage areas, such as the Green Room, Rehearsal Room, Dressing Rooms, bathrooms and backstage offices, but not the main stage.Concessions – The position is responsible for interacting with concession staff and crews to ensure that concessionaires are made familiar with the equipment and facilities available to them and that patrons receive the service they expect.Rentals – Responsible for liaison with renters of the theater so as to ensure that their experience of the theater and that of their patrons lives up to their highest expectations. Show less

Work closely with the collections, exhibitions, marketing, education, and development departments. Create and teach programs to youths about the history and culture of the napa valley. Lead efforts in organizing and executing specific exhibition, educational programs and fundraisers. Assist Collections Manager with proper care and storage techniques of certain artifacts.

Assist the Executive Director with grant writing and exhibits. Accession incoming and existing objects into PastPerfect. Manage visitor services and admission as needed. Gather artifacts from other institutions. Create, receive, and sign loan agreements.

Worked as a School Tours Docent. I interact with the visitors in order to create a fun and exciting learning environment. Collaborate with the Education Director in order to improve the lessons as well as gather information from the teachers who visit to induce more school tours and create programs that they would like to see in the museum’s education department.

Worked as an Education Aide at Smithsonian’s National Postal Museum. Coordinated with the School Tours Coordinator in planning, coordinating and completing summer camps and summer school groups. Interact with visitors on various different activities on the museum floor. Provide historical information to visitors of all ages. Work with the Public Programs Coordinator to help carry out planned public programs while delegating some tasks to volunteers. Accompany and assist the Director of… Show more Worked as an Education Aide at Smithsonian’s National Postal Museum. Coordinated with the School Tours Coordinator in planning, coordinating and completing summer camps and summer school groups. Interact with visitors on various different activities on the museum floor. Provide historical information to visitors of all ages. Work with the Public Programs Coordinator to help carry out planned public programs while delegating some tasks to volunteers. Accompany and assist the Director of Education with archival work as well as planning future educational programs. Consulted with the volunteer docents in order to provide insight about content on future tours. Create new programs that would be in line with the Smithsonian outcomes and local and national learning standards. Show less

Washington D.C. Metro Area

Assisted the Department of Education at the National Postal Museum with school tours (grades 1-3) and taught them how the mail was delivered through time. Leadership skills and historical knowledge about the topic and state standards were vital to a successful tour.

Hospitality Management

M.A., United States History

History, United States

Activities and Societies: Alpha Phi Omega Service Vice President Alpha Phi Omega 2007-2008, Speaks and writes Spanish fluently with 15.