Christopher Prosser Email & Phone Number

Buffalo, Ny, Us

Williamsville, New York, United States

- Mentor Business Intelligence hires – Train, provide technical guidance, advice, feedback, etc.- Lead data gathering sessions with business stakeholders to ensure reports provide value and useful insights, encouraging adoption.- Lead continuous charge of creation and refinement of technical process documentation to support business continuity.- Champion continuous efforts of data cleanup, integrity, and consistency across platforms (Multiple ATS and VMS software suites, SAP)- Implemented BI ticketing process, utilizing MS Forms, Power Automate, and Jira for BI team to increase accountability, transparency and efficiency.

Williamsville, New York, United States

- Create and maintain effective PowerBI reports, dashboards, dataflows, and apps utilizing diverse data sources. (SQL server, web scraping, SharePoint, etc.) for both internal and client consumption.- Model data into appropriate star schema for analysis and visualization in PowerBI.- Assist in defining key KPIs and metrics for various job functions based on available data (additionally, look to build out further data).- Develop novel solutions for reporting challenges caused by use of disparate data sources with non-complete data and non-unique identifiers.- Lead data gathering sessions with business stakeholders to ensure reports provide value and useful insights, encouraging adoption.- Modify and maintain multiple tabular models through Visual Studio to support accurate reporting and data security (role access, summary tables, etc.)- Lead continuous charge of creation and refinement of technical process documentation to support business continuity.- Mentor new Business Intelligence hires – Train, provide technical guidance, etc.- Implemented BI ticketing process, utilizing MS Forms, Power Automate, and JIRA for BI team to increase accountability, transparency and efficiency.- Technical Systems of Familiarity: PowerBI, IBM Cognos, Smart Search, Avature, SAP, JIRA, and Work Nexus.

Buffalo/Niagara, New York Area

- Administrator for BMC Footprints ticketing system (~70,000 yearly inquiries), ensured continuous data integrity within system – Both ongoing manual review and creation of automated data logic within system.- Operations Project Lead for successful implementation of 3rd party login utility for 22 MSP accounts with approximately 23,000 active users.- Established weekly reports and audits for business stakeholders, summarizing key metrics and data to drive success and improvements in job functions.- Applied continuous improvement approach to internal company processes – Review job practices, suggest improvements, then create roadmap and drive implementation of efficiencies. - Developed and implemented internal process audits, utilizing ticketing data to perform root cause analysis of issues and rectify before financial impact.- Organized regular meetings with business stakeholders to discuss observed trends, changes needed, training opportunities, flagged issues, etc.- Participate in monthly business reviews with executive management, presenting ticketing data, process improvements, and financial impacts in a digestible format.

Tonawanda Ny

- Managed team of eight employees providing mental health practice management services to group of 20 providers.- Directed focus on increasing team productivity per man-hour through process and technology improvements.- Developed job descriptions, screened candidates, created basic ATS in Excel for collaboration with Owner on hiring decisions.- Created and implemented automated Excel based weekly and quarterly billing statements, saving Billing team member approximately 6 man-hours a week.- Designed process and digitalized all records in the office (patient charts, financial records, employee files, internal tracking documents).- Improved patient intake process by shifting from analog intake to an electronic system, reducing average patient intake time from about 24 hours to less than 1 hr.

- Provided HR Support for approximately 120 employees at a given time.- Interviewed, and placed candidates, ensuring best fit into the organization.- Conducted new hire orientations, processing all new hire paperwork.- Conducted regular internal audits to processes, employee files, internal data to ensure compliance with government and company regulations and data integrity.

Cheektowaga, Ny