Christopher Nakamura Email & Phone Number

Kópavogur, Capital Region, Iceland

Hafnarfjörður, Capital Region, Iceland

Toronto, Canada Area

In this role I was responsible for Receiving Technical Tickets from the front-line call centre agents, analysing the ticket / running diagnostics (both locally and remotely in the headend) on the company’s network and identifying common network error trends. If I was able to identify a network trend then I was responsible for fixing or escalating the case to the Network operations centre (NOC) or dispatching the relevant technician to the location of the root cause of the problem. Once the case had been escalated, I was responsible for monitoring and updating upper management of the progress of the incident through to resolution. I was also responsible for posting updates on an internal company notice board to keep the front-line call centre agents updated on the progress of the incident, so that in turn the Agents could update the customer.

Taipei City, Taiwan

In my previous role I was responsible for expanding and maintaining my company’s LAN and WAN networks. This included analysing and resolving network /domain faults that occurred within the network. I was also responsible for maintaining my company’s end user base, by offering them any technical support that they required. My day to day tasks included helping EUs utilise or set up VPN clients on their work laptops, as well as offering them basic technical assistance (printer setup/IP conflicts/Microsoft cloud exchange support etc.) In my additional role as business consultant, I attended company meetings and used my extensive knowledge of the global business environment to provide my company with a western perspective on their business practises, which enabled them to break in to the western market.

I was responsible for analysing and resolving network, broadband and domain faults in a quick, precise and efficient manner for clients ranging from small businesses to enterprise customers. The networks that I monitored and maintained include Lease lines (EFM/BTNET), Bonded ADSL, FTTC (Fibre optic) and standard ADSL connections.In addition to maintaining the end users physical networks my role also included the smooth operation and maintenance of services running across their network, these services included Microsoft cloud exchange, Microsoft Lync, managed servers, cloud back up and domain hosting services (e.g. DNS record entry).

Kobe, Hyogo, Japan

English instructor/Business consultant (March 2011- August 2013),In this role I was responsible for planning and executing lessons for students of all ages from 4 years old and up. I have worked on numerous projects to help improve the English level of many Japanese corporations and schools.My major clients have included Mitsubishi, Sumitomo banking corporation, Japan Tabaco, Autobacs, Osaka Gas, Proctor & Gamble and Kobe engineering university. One example of these projects is the annual Sumitomo banking corporation TOEIC improvement programme. In this programme I was responsible for instructing a conference of 500 Sumitomo employees from Tokyo on how to improve their TOEIC scores by giving an interactive presentation whilst supporting the needs of the individual students.

Exeter, United Kingdom

• BT Openzone Engineer (February 2009 – February 2011),In my final role I was responsible for advanced I.P router configurations, fault diagnostics and repairs. During my time in this role I have performed work for the British Ministry of Defence (The Royal Navy and the Royal Air Force), The Gouman hotel group, Hilton hotels and the Ramada hotel group.• Broadband repair coach (March 2008 – February 2009),In my second role I diagnosed and repaired telephone line and broadband faults in a quick and efficient way to get customers back in service as soon as possible, whilst supporting my colleagues in their daily jobs.• Telephone repair operator (April 2007 – March 2008), In this role I received calls from customers to diagnose telephone line and broadband faults whilst providing a high standard of customer service at all times.

Osaka, Osaka, Japan

In this role I was responsible for planning lessons and teaching English to students whilst making lessons fun and entertaining. During my time at Smiths I was responsible for managing two English schools for a 2 month period whilst the owner of the schools returned to The United States of America.

Communication And Media Studies, Merit

Education record

Activities and Societies: Japanese culture GCSE Education

Education record

Activities and Societies: Chess club