Equipped with over 15 years of experience in the insurance and financial services industries, I have cultivated a passion for growing quality client relationships, optimizing operations strategies, and leading teams of confident and capable team members. As an Office Manager and Licensed Insurance Agent, I’ve invested in and capitalized on skills in perfecting workflows, mastering customer retention, and consistently delivering exceptional service through utilization of many years of insurance products and modern innovation toolsThroughout my career, I’ve had the opportunity to take on various roles that have shaped my expertise, including:Leading a State Farm office with the Howard Hardaway Agency, where I implemented new processes that improved efficiency by 25% and reduced policy lapse rates through proactive customer outreach and education.Sparking policyholder acquisition rates with State Farm at the Ryan Hudson Agency through personally tailored products and abundant client relationship investment.Driving significant revenue growth as a Branch Manager at BB&T Bank by fostering client loyalty, enhancing operational performance, and managing high-performing teams. I’m determined to continue combining my leadership and customer service experience to help businesses like yours grow while providing tailored solutions that meet customer. Let’s connect if you’re looking to collaborate with someone who has a proven track record in insurance, operations management, and team development.