Chris Williams Email & Phone Number

Reading, England, United Kingdom

Senior TX Service Assurance Manager• Accountable for the assurance and proactive improvement of the transmission services provided by the supplier ecosystem to achieve and then exceed agreed business outcomes, performance targets set by EE/BT, Three and the MBNL AOP.• Accountable for the leadership, performance management, development, and engagement of the transmission services team.• Responsible for representing the TNS team and their operational requirements in service design and transition activities for all Transmission related projects. Activities include reviewing design documents, attend all project go/no go + FOA + Gate two meetings.• Responsible for the overall assurance of all ITIL defined Operations services that relate to Transmission. This is achieved by working in collaboration with the assurance leads across the Tower and Network Services team and includes services delivered by Transmission suppliers such as BT, Virgin Media and City Fibre.• Responsible for assuring the delivery of Transmission performance against SLAs / KPIs / PIs and verifying any supplier requests for Service Performance Adjustment / mitigation are fully evidenced in line with contractual obligations.• Responsible for providing operational direction to the transmission design, deployment and capacity delivery process to drive transmission performance improvements.• Responsible for identifying opportunities to optimise transmission services and activities to reduce impact to customers, improve transmission resilience, reliability and performance.• Responsible for driving behaviours within the suppliers to identify opportunities for continuous improvement for transmission services.• Identify Network and Business Risks from the function and raise into appropriate forum.• Responsible for running/representing MBNL in Transmission Operational Governance with Operations and Transmission suppliers.

Amersham

Transmission Service ManagerReporting and monitor KPI’s providing valuable insight.Predicting and prevent negative impacts on the network.Identifying continuous service improvements for the network.Engaging with shareholders, suppliers and staff to manage network improvements.Providing insight on supplier performance and challenge.Accountable for the establishment and ownership of operational transmission service delivery with a small team of direct reporting staff.Accountable for providing direction and value-add to the TX design, deployment and capacity delivery process to drive OLO and Microwave performance.Accountable for establishing and owning the MBNL Operations requirements for transmission fault and performance monitoring and develop end to end dashboard.Responsible for identifying opportunities to optimise transmission services and activities to reduce impact to customers, improve transmission resilience, reliability and performance.Proactively co-ordinate and ensure compliance to operations service requirements through deployment and program activities to minimise and mitigate interference between programmes.Create documentation and provide management of overall estate architecture against existing and future design.Key achievements:The establishment of Transmission Service Management for both EE and Three Network, a first for both Operators.Built a team around the ITIL framework including Problem, Incident, Change and CSI to provide a full turn key Service Operations for Transmission.Control of £2M Budget to deliver improvements to the network and show Ops benefit realisation.

Managed and supported in delivering 2G Co-TX migrations and re-parenting (re-host) within the transmission team for network operator EE to improve overall network stability. Accountable for overseeing supplier management by generating RFI’s, RFQ’s, and problem solving RFI’s to win new supplier contracts. Developed RFP’s to outline the bidding process and contract terms, and provided expert guidance on bid formatting and presentation. Led and delivered a multi-million pound project for EE with responsibility for converting legacy 2G transmission to Co-TX, resulting in EE ceasing all legacy 2G TDM circuits with BT and saving the company £millions. Utilised SharePoint extensively to schedule sites and keep disruption to a minimum, whilst migrating the maximum amount of sites per day within an agreed timescale. Successfully set up a new work package of 2G re-parenting from initial concept to full roll-out and overseeing completion on time and to an exceptional standard. Key responsibility for 3000+ Co-TX migrations, a first for any network operator in the UK and 500+ 2G BTS re-parents to strategic BSC’s. Managed, motivated and led a small team of SWC’s, Wireless Support Engineers and TX Planners to deliver complex TX migrations within agreed timescales. Delivered Key Performance Indicators (KPIs) to the customer indicating network stability pre and post activity. Organised and led a regular team meeting to discuss work progress and generate new ideas to improve processes. Produced process documents for TX migrations and accountable for Responsibility Assignment Matrix (RACI) documentation. Performed hands-on fault diagnostic and troubleshooting of sync and IP TX using M2000. Played an instrumental role in winning business from EE to re-parent BTS’s to strategic BSC’s. Negotiated with Small Works Contractors (SWC) to achieve the best price possible for site work. Ceased 3000+ legacy 2G TX circuits contributing to a significant saving to EE.

Gbm Reading / Tmuk Hatfield

Delivered technical support to Planning, Rollout and Maintenance Engineers across a range of 3G UMTS and increasingly on 4G LTE network types, including extensive use of RF test and measurement equipment. Specialised in supporting the entire NSN 3G RAN solution and Samsung/Huawei 4G spanning all generations of Node B (including the Flexi range), eNode B, IPSEC Gateway, CX600 the RNC450-2600. Consistently followed best practices, configured, resolved and transformed access transmission networks from legacy PDH/ATM transmission and L2 Ethernet to L3 IP transport technologies. Set up and utilised a Spectrum Analyser to analyse the frequency spectrum of radio frequency, RF and audio signals. Identified non-EU compliant equipment (USA DECT 6.0), mobile repeaters/enhancers, cell blockers and RF equipment defects impacting 3UK’s / EE’s network. Monitored RAN availability and scrutinised security while performing essential hardware and software upgrades. Provided advice and guidance on internal processes and procedures within the RAN Support team, identifying any areas for improvement. Acted as Project Lead in the successful investigation of external interference and its effect on call quality and KPIs. Managed 3rd line BO technical support for all aspects of the 3G/4G RAN comprising RNC, AXC, FTM/TRS, Node B, eNode B and IPSEC gateway elements. Monitored and assessed planned works on the deployed RAN on a switch-by-switch basis, resulting in continuous network availability. Maintained accurate NE configuration documentation, alongside the production of adequate disaster recovery procedures. Maximised RAN availability through the development and enhancement of reactive and proactive skills and processes. Proven success leading proactive and reactive fault investigation in alignment with strict KPIs and SLAs resulting in delivering customer service excellence.

Developed and managed a small to medium sized company supplying Engineers for national rollout projects within the telecommunications market. Established, maintained and developed relationships with clients, including Alfred McAlpine (Orange), Bailey Teswaine (BT and Huawei) and Magdalene Telecom (TMUK)

Developed and delivered technical training in 3G mobile telecommunications.Played an integral role supporting the successful start-up of Nokia’s Service Excellence Centre in Atlanta, Georgia for network operator Cingular USA

Instrumental in the first release of Nokia 3G equipment to the UK.Led software upgrades, transmission checks, receive testing and site audits.Cemented knowledge encompassing packet switching, circuit switching, IP, servers and routers

Installed, commissioned and integrated Motorola (BTS) base station equipment, to include all upgrades of their 2nd generation system as Cellular Field Engineer.Upgraded and modified existing Motorola GSM/GPRS equipment

Various

LTE Radio Access Network course Nokia Certified 3G Base Station Engineer Nokia Certified 3G RNC Engineer City and Guilds 236 Part 1 & 2.

Intermediate Excel, Pass

Itil Foundation, Pass

ITIL FOUNDATION CERTIFICATE IN SERVICE MANAGEMENT V4.0

Level 2 Access, Pass

Engineer'S Degree, 4 O'Levels, 4 Cse'S