Chris Williams Email & Phone Number

Reading, England, United Kingdom

• Senior TX Service Assurance Manager
• Accountable for the assurance and proactive improvement of the transmission services provided by the supplier ecosystem to achieve and then exceed agreed business outcomes, performance targets set by EE/BT, Three and.
• Accountable for the leadership, performance management, development, and engagement of the transmission services team.
• Responsible for representing the TNS team and their operational requirements in service design and transition activities for all Transmission related projects. Activities include reviewing design documents, attend all.
• Responsible for the overall assurance of all ITIL defined Operations services that relate to Transmission. This is achieved by working in collaboration with the assurance leads across the Tower and Network Services.
• Responsible for assuring the delivery of Transmission performance against SLAs / KPIs / PIs and verifying any supplier requests for Service Performance Adjustment / mitigation are fully evidenced in line with.

Amersham

Transmission Service ManagerReporting and monitor KPI’s providing valuable insight.Predicting and prevent negative impacts on the network.Identifying continuous service improvements for the network.Engaging with shareholders, suppliers and staff to manage network improvements.Providing insight on supplier performance and challenge.Accountable for the.

Managed and supported in delivering 2G Co-TX migrations and re-parenting (re-host) within the transmission team for network operator EE to improve overall network stability. Accountable for overseeing supplier management by generating RFI’s, RFQ’s, and problem solving RFI’s to win new supplier contracts. Developed RFP’s to outline the bidding process and.

GBM Reading / TMUK Hatfield

Delivered technical support to Planning, Rollout and Maintenance Engineers across a range of 3G UMTS and increasingly on 4G LTE network types, including extensive use of RF test and measurement equipment. Specialised in supporting the entire NSN 3G RAN solution and Samsung/Huawei 4G spanning all generations of Node B (including the Flexi range), eNode B.

Developed and managed a small to medium sized company supplying Engineers for national rollout projects within the telecommunications market. Established, maintained and developed relationships with clients, including Alfred McAlpine (Orange), Bailey Teswaine (BT and Huawei) and Magdalene Telecom (TMUK)

Developed and delivered technical training in 3G mobile telecommunications.Played an integral role supporting the successful start-up of Nokia’s Service Excellence Centre in Atlanta, Georgia for network operator Cingular USA

Instrumental in the first release of Nokia 3G equipment to the UK.Led software upgrades, transmission checks, receive testing and site audits.Cemented knowledge encompassing packet switching, circuit switching, IP, servers and routers

Installed, commissioned and integrated Motorola (BTS) base station equipment, to include all upgrades of their 2nd generation system as Cellular Field Engineer.Upgraded and modified existing Motorola GSM/GPRS equipment

Various

LTE Radio Access Network course Nokia Certified 3G Base Station Engineer Nokia Certified 3G RNC Engineer City and Guilds 236 Part 1 & 2.

Intermediate Excel, Pass

Itil Foundation, Pass

ITIL FOUNDATION CERTIFICATE IN SERVICE MANAGEMENT V4.0

Level 2 Access, Pass

Engineer'S Degree, 4 O'Levels, 4 Cse'S