Chuck Mcclain Email & Phone Number

Philadelphia, Pa, Us

Willow Grove, Pa

Support SQL based ERP System.Implement enhancements to existing databases.Develop new and modify existing reports and procedures.Support end users in general and basic computing issues.

Plymouth Meeting, Pa

Provided telephone and internet support to customers by manipulating data to correct Accounting Applicating software issues.• SQL Data Manipulation• Customer Support• NetSuite CRM• MS Visio

Warminster, Pa

Consult for prior employers and customers of former employers as database administrator, report writer and data mining expert.• MS Access• MS Excel• VBA• Crystal Reports• QuoteWerks• Goldmine CRM• Quickbooks• SQL

Newark, De

Created and maintained Financial Reporting via data mining. Member of Company Leadership Team.• MS Access• MS Excel• VBA• Crystal Reports• QuoteWerks• Goldmine CRM• SQL• QuickBooks

Willow Grove, Pa

Provided technical and general office support. • MS Access• MS Excel• VBA• QuickBooks• HubSpot• Survey Monkey

Collegeville, Pa

Provided technical systems support for internal customer. Rotated after hours support for international customer.• Progress DB

Jenkintown, Pa

Developing, implementing and maintaining business processes for call center.Managed staff of four upper-tier client services representatives.Member of team of “Subject Matter Experts” that created business rules for the Development and QA departments.Developed lasting relationships with key clients across the country through direct contact in round table discussions gathering suggestions from Controllers and IT Directors alike.

Pursuant to an organizational change initiative, successfully managed staff of quality control specialists charged with overseeing software quality standards to enable the developers to maintain their full-time focus on software product updates and new language implementation. This allowed the company to become expand it's offerings in the highly competitive market. Implemented quality standards for core functionality of Private Country Club market accounting software using Rational Team… Show more Pursuant to an organizational change initiative, successfully managed staff of quality control specialists charged with overseeing software quality standards to enable the developers to maintain their full-time focus on software product updates and new language implementation. This allowed the company to become expand it's offerings in the highly competitive market. Implemented quality standards for core functionality of Private Country Club market accounting software using Rational Team Test and Clear Quest. Show less

Successfully managed a staff of six programmersSenior programmer and QA specialist for legacy productsHeavily involved in product design and implementationMaintained development schedule and version control documentation using TeleMagicCommunicated directly with both internal and external clients as necessaryProject lead for conversion of software for Y2k compliance generating over $250,000.00 dollars in revenue for the company.Member of company wide ‘Quality Team’… Show more Successfully managed a staff of six programmersSenior programmer and QA specialist for legacy productsHeavily involved in product design and implementationMaintained development schedule and version control documentation using TeleMagicCommunicated directly with both internal and external clients as necessaryProject lead for conversion of software for Y2k compliance generating over $250,000.00 dollars in revenue for the company.Member of company wide ‘Quality Team’ responsible for outlining standard operating procedures and best practices as company considered ISO 9001 certification. Show less

Leader on multiple projects developed in Visual Basic and Active Reports.Developed business applications for the Private Country Club marketplace on IBM PCs. Applications developed using QuickBasicGained an intimate understanding of accounting and related business applicationsCommunicated directly with clients from project inception through implementation as necessary.Participated in client site visits for product installations and upgrades as necessary