Ciaran Brennan Email & Phone Number

Galway, County Galway, Ireland

• Providing 3rd line support to 800 users across the globe (UK, EMEA, Australia, USA).
• Recently moved and set up new office including all the IT requirement and setting up comms cabinet.
• Providing support for Macintosh/Windows machine.
• Working via service desk ticketing tool “Atlassian Assist/Slack”.
• Creating and managing users with the “Onelogin” and "Okta" SSO system.
• Providing access to various organisation apps via Onelogin.

Galway, County Galway, Ireland

Scam/Fraud Prevention and Detection Case Manager:Daily role consists of detecting fraudulent or scam orders on our system, preventing further revenue lost and flagging any repeated issues that would be considered a trend.Skills and Software:- Hume: Use Hume on a daily basis for analysis of a particular account. It detects other accounts associated with an.

Galway, County Galway, Ireland

Assist customers and internal staff with order issues and courier, supplier or product issues. Working alongside suppliers and couriers, building trusted relationships. Great metrics to date and have received management and coaching training due to my performance.

County Galway, Ireland

Preparing empty rooms for certain events such as weddings or meetings.Moving appropriate amount of tables, chairs and other necessary equipment(e.g Overhead Projectors, Lighting)Setting the tables, Serving the food and drink, Clearing the tables, Washing the dishes, Serving tea and coffee, Serving drinks and any requests that the guests had would be my.