Ciaran Brennan Email & Phone Number

Galway, County Galway, Ireland

•Providing 3rd line support to 800 users across the globe (UK, EMEA, Australia, USA).• Recently moved and set up new office including all the IT requirement and setting up comms cabinet.• Providing support for Macintosh/Windows machine.• Working via service desk ticketing tool “Atlassian Assist/Slack”.• Creating and managing users with the “Onelogin” and "Okta" SSO system.• Providing access to various organisation apps via Onelogin.• Proving remote support via “Splashtop” & “Team Viewer”• G-Suite Administrator Support – Management of user account, mailbox, data migration support, adding permissions to the groups.• G-Suite Application Support – Doc, Sheet, Slide, Drive, Meet, etc…• JAMF Administration – Enrolling Macs, setting up/running policy, deploying packages.• Generating SSH Key Pairs for employees to be added to Rundeck• 8x8 VOIP Administration – Creating/managing user accounts.• Microsoft Office 365 Administration – license assignment, Installation, and support.• Slack Administration – Adding users to slack, managing permission to group and channels.• Slack User Support – Installation, configuration, and troubleshooting.• Zoom Administration – Installation, configuration, and troubleshooting.• Installation, configuration, and support for Cisco Umbrella client.• Installation, configuration, and support for Cloudflare firewall.• Configuration and management of Cisco switches and Access points.• Confluence and JIRA Administration – adding users, providing permission to relevant documents and sites.• Installation, configuration, and support of Network/Local Scanner and Printers.• Supporting meetings and events – setting up in-house A/V equipment.• Working out of hours to support another region when required.

Galway, County Galway, Ireland

Scam/Fraud Prevention and Detection Case Manager:Daily role consists of detecting fraudulent or scam orders on our system, preventing further revenue lost and flagging any repeated issues that would be considered a trend.Skills and Software:- Hume: Use Hume on a daily basis for analysis of a particular account. It detects other accounts associated with an account that was flagged for fraud or scam behaviours. This helps us cut ties with all accounts associated with a scammer to prevent further revenue loss.- Excel and Microsoft Works: Used to record essential data and key points of scam and fraud trends. We also note vital information that would prove scam or fraud behaviour in order to refer back to said information if required for further investigation.- Trained to handle escalated contacts in the company, highly skilled in customer conflict resolution.- In charge of cutting ties with accounts which display scam or fraud behaviours across Europe and preventing further revenue loss.- Have been on several projects to implement and improve the efficiency of scam/fraud prevention.Created new processes and training for other employees to align with company goals.

Galway, County Galway, Ireland

Assist customers and internal staff with order issues and courier, supplier or product issues. Working alongside suppliers and couriers, building trusted relationships. Great metrics to date and have received management and coaching training due to my performance.

County Galway, Ireland

Preparing empty rooms for certain events such as weddings or meetings.Moving appropriate amount of tables, chairs and other necessary equipment(e.g Overhead Projectors, Lighting)Setting the tables, Serving the food and drink, Clearing the tables, Washing the dishes, Serving tea and coffee, Serving drinks and any requests that the guests had would be my responsibility.