Cynthia Jackson Email & Phone Number

Spartanburg, Sc, Us

Spartanburg, Sc, Us

Union, South Carolina, United States

Responsible for overall Plant IT and packing budget and planning reporting to the Finance Manager. 24/7365 support. Daily IT, Financial, and Business Systems support. Provide level 1 local plant IT Support including but not limited to Computer help desk support, network, VoIP, mobile, printer troubleshooting and maintenance, Virtual Machine Management, along with technical training SAP end users. Over 8 years work experience with SAP (MM, PP,SD,FI, CO, WM, PM, FI-AR, FI-AP, Material Ledger… Show more Responsible for overall Plant IT and packing budget and planning reporting to the Finance Manager. 24/7365 support. Daily IT, Financial, and Business Systems support. Provide level 1 local plant IT Support including but not limited to Computer help desk support, network, VoIP, mobile, printer troubleshooting and maintenance, Virtual Machine Management, along with technical training SAP end users. Over 8 years work experience with SAP (MM, PP,SD,FI, CO, WM, PM, FI-AR, FI-AP, Material Ledger, Raw Material Invoicing, Customer Payments). Test new functionalities/transactions of SAP along with integration of EDI messages. Lead Bi Annual Inventories including training as well as reconciliation process. Heavily involved with key processes using SAP throughout plant (Production and Supply Chain/Logistics) helped to develop user work instructions for SAP key processes. Back up support for Supply Chain (Receiving, Production Planning and Scheduling, Shipping). Large Data Analysis for Financial, Logistics and Production departments. Responsible for setting up price list in SAP, creating and updating contracts. Design/development, updating, and managing multiple MS Access databases (using VBA) to track and support operations plant wide. Excel reporting and creation of templates with complex formulas and VBA script coding. Experience with AD, Microsoft Server, Office 365, Teams and SharePoint. Documentation of help desk tickets/resolutions, and provided overall assistance in daily administration of network. Vendor management for IT and entire plant. Involved in day to day customer invoicing for raw material. ISO/TS 16949 Certified Quality Auditor. In addition to the above Certified Train the Trainer for Class I,IV and V Forklifts. Show less

Newberry Sc

Design/development, updating, and managing multiple MS Access databases (using VBA) to track and support operations ex: Inbound/Expedited Freight, LTP Forecasting, Engineering Change Notices, training the users for the multiple MS Access databases. Monitoring and scheduling Canopy build orders. Creating pivot tables and macros for excel spreadsheets. SAP data mining and testing reports. Scheduling through SAP orders management in the Supply Chain and Logistics division. Six Sigma Green Belt… Show more Design/development, updating, and managing multiple MS Access databases (using VBA) to track and support operations ex: Inbound/Expedited Freight, LTP Forecasting, Engineering Change Notices, training the users for the multiple MS Access databases. Monitoring and scheduling Canopy build orders. Creating pivot tables and macros for excel spreadsheets. SAP data mining and testing reports. Scheduling through SAP orders management in the Supply Chain and Logistics division. Six Sigma Green Belt Certification. Show less

Gaffney, South Carolina

Responsible for overall IT budget, planning and IT vendor management. Software and Hardware supports for 40 plus users. Provided computer help desk support and technical training on hardware/software to PC and MAC end users, AVAYA telephone system support (digital and VoIP), troubleshooting time clock issues, along with ADT security issues. Documented help desk tickets/resolutions, and provided overall assistance in daily administration of network. Performed set-up, break-down, and transport… Show more Responsible for overall IT budget, planning and IT vendor management. Software and Hardware supports for 40 plus users. Provided computer help desk support and technical training on hardware/software to PC and MAC end users, AVAYA telephone system support (digital and VoIP), troubleshooting time clock issues, along with ADT security issues. Documented help desk tickets/resolutions, and provided overall assistance in daily administration of network. Performed set-up, break-down, and transport of equipment on an as-needed basis as well as MAC changes. Troubleshooting and weekly maintenance and software patches/upgrades on ASI software. Supervised 1 employee. Show less

Agency worker at Caterpillar in Simpsonville, SC. Built, updated and managed several MS Access databases that store engine data and other engineering information, helped engineers by expediting the release of drawings and notices, managed marketing data and writing procedures and processes. Developed internal website for user onsite at Greenville facility and Illinois facility.

Migrated Preventive Maintenance data from Tabware to CMS (AS400). Building queries for reports and ensuring that appropriate data is in the newest system. Oversee, develop, implement, produce and provide documentation and train users across four departments for the new Maintenance Management System. Supervised 1 employee.

Developed MS Access Maintenance Work Order System for government contracts.

December. 2005 Web Application Administrator - IT DepartmentMaintained online Computer Maintenance Management System,database design, and web design. Served as IT Training Educator for 3 shifts/500 employees, developed and modified training program, processes and procedures for Tabware computer maintenance system, specific to company needs.; CAD Technician - Maintenance DepartmentUpdated facility, electrical and mechanical drawing.

Bachelor'S Degree, Computer Science

Activities and Societies: Graduated Cum Laude C++, SQL, Microsoft Applications, computer courses.

Associate Degree, Computer Technology With Web Applications

XHTML, CSS, C++ programming, Javascript, AJAX, JAVA, DreamWeaver/Fireworks/Flash MX, Visual Studio 2008 (ASP.NET), Microsoft FrontPage.