Christopher Chan Email & Phone Number

Lake In The Hills, IL, US

Chicago, Illinois, United States

Greater Chicago Area

• Our PMO office worked with internal business leaders to improve the project portfolio and project portfolio financial processes. This resulted in improved visibility through enhanced reporting for our executive teams.
• Managed, improved, and trained the entire portfolio project and budget lifecycles.
• Engaged with business leaders to enhance monthly project portfolio updates and financial reporting processes, resulting in enhanced transparency and decision-making.
• Provided guidance and support to project managers, fostering collaboration, standardized budgeting processes, improved project reporting time frames by 40%, and streamlined project execution.
• Lead a Resource Management project with IT Leadership to begin building PMO template and use Resource Management to improve IT resourcing decisions through Smartsheet.
• Implemented improvements in portfolio financial processes and PO processes, significantly increasing efficiency, accuracy, and transparency which resulted in improved financial closing efficiency by 83%.

Chicago

• The Strategic Execution Office (SEO) was tasked with standardizing processes, update reporting, increase project visibility, promote cross functional collaboration, and break down silos. This included building out the.
• Implemented standardized governance across the Project Portfolio of Asset Servicing Capability, Industry, and Delivery (ASCID) teams which included enhancing reporting, communications, tool usage, risk & issue.
• Drove the Strategic Execution Office's adaptive strategy by aligning projects with corporate direction and ensuring portfolio health visibility.
• Restructured Portfolio Council meetings, tracked Portfolio Steer Group meetings, reporting escalations, and communicated this information to the executive team.
• Managed and optimized a multi-departmental project intake SharePoint, resulting in accurate data for status reporting through Clarity PPM, Azure DevOps, governance/PSG reporting, and PowerBi dashboards to improve our.
• Developed and released a comprehensive Center of Excellence Playbook, documenting standardized processes and tool sets for partners and capability teams.

Evanston, Illinois, United States

• Collaborated daily with Product and Software Development teams to create and improve our companies main enterprise products, Best Case and Best Case Online. This was done through through agile ceremonies to manage.
• Managed Alpha/Beta testing programs for desktop and SaaS products, collaborating with cross-functional teams to create client and internal testing plans.
• Acted as a liaison between client testers and development teams, facilitating effective communication and issue resolution.
• Built strong relationships with testers, fostering an environment of open dialogue and constructive feedback.
• Helped project manage the project by making sure communication improved between client testing feedback, internal testers, product, the business, and the software developers. Worked with the development teams daily to.

Greater Chicago Area

• Manage multiple client projects to implement our proprietary SaaS products.
• Coordinate with different departments to develop the processes, budgeting, training, documentation, collateral, and testing needed to launch.
• Manage the development of custom client web tools. Prioritizing different client needs with the amount of resources available to meet deadlines.
• Train, optimize, and build dashboards for different internal departments using Smartsheet.

Chicago, Illinois

-Manage development and implementation of a more customized data management platform for clients. -Use Smartsheet to create and assist coworkers dashboards to record data, timelines, and reporting.

Greater Chicago Area

Maintained an eCommerce platform for a demanding client. Provided business strategy to the account team to help make the best business decisions for our client. Assisted with servicing a specific client and to help build relationships. Assist account teams with Account Management.

Chicago

-Grade sales calls using a scoring rubric -Created and updated the scoring rubric to our companies standards-Provide feedback, as part of the management team, to the sales management team and agents. Assist in making agent performance reviews -Collect and survey data to find trends-Provide on going training to agents through coaching and feedback-Audit.

Chicago

Continue to create positive relationships with customers and assist them with making the best choices to attend larger scale sold out events. Grading less experienced agents sales calls to help them improve. It is a great way to help people have the best experience getting tickets by using my knowledge of sports and entertainment.

Chicago

Creating positive relationships with customers and ticket sales.

Assist customers by educating them about the products, helping them make informed decisions, and just helping them in any possible way I can to make their experience with Sports Authority the best it can be.

Beloit, Wisconsin

-Conducted daily game day and non-game day functions such as ticket sales, corporate sales/partnerships, promotions, concessions, merchandise sales, media, updated daily lineups for both home and away teams, updated stats for the team's website and articles, community relations, and other baseball and ballpark operations.-Successfully put together the.

-Prepared lab area and classroom for daily use - set up equipment, clean up, and replace materials. -Assisted the department head with special projects, put in charge of set up and maintaining the first TLRN retention center, and other important departmental duties.-Created a new Excel accounting system for the department to make accounts easier to read.

I was the GIS Lab Attendant. It consisted of being there to help students learning to use GIS so they can implement it to teach social studies to children. I was in charge of putting a couple of assignments together, grading, and making sure everything was set up correctly for the professor.

· Loss prevention· General access· Checked paperwork of incoming and outgoing merchandise

Customer service and sales oriented positions (concession and usher/cleaning crew).Supervised as many as 15 employees during high traffic shifts.

Masters Of Science, Sport Management

Activities and Societies: Delta Upsilon-Created, presented, and implemented marketing plans, using Microsoft Office (Word, Excel.

Bachelors Of Science, Geography

Activities and Societies: USTA Tennis On Campus NIU (NIU Tennis Club founding member and former Vice President)GIS Certificate