Christopher Chan Email & Phone Number

Alameda, Ca, Us

Pleasanton, California, Us

Pleasanton, California, Us

Supporting Security Tools with Splunk ITSI

Los Angeles, Ca, Us

• Senior Splunk architect for enterprise-wide Splunk deployment with 7 years of experience• Led infrastructure upgrade to a multi-site, index and search head cluster, scaling user support and data throughput by 200%• Splunk SME, provides weekly training forum for internal teams and technical demos for department heads• Collaborated with IT and hospital data owners to identify data requirements and deliver dashboard solutions • End-to-end dashboard development with attention to data integrity, draft review, query optimization, production support• Developed Executive KPI dashboards utilized by CTO and senior management for real-time infrastructure visibility • Developed complex Splunk queries to automate application KPI analysis, improving investigation efficiency by 533% • Implemented Splunk best practices for data security, architecture, and search performance, reducing overhead by 70%• Positioned Splunk as the central operational data platform, shifting IT’s posture from reactive to proactive KPI monitoring• Developed process to streamline data sources, reducing yearly licensing cost by $150K

San Francisco, California, Us

• Conference spokesman for SplunkZero at .Conf 2013, demonstrated innovative use cases for internal business teams• Architected, deployed, and managed Splunk's internal Splunk platform – SplunkZero; grew from a small service to an enterprise scale, distributed platform, enabling more than 800 internal users across the business • Provided Tier 2 support, maintenance, and production monitoring for the SplunkZero platform• Developed and documented processes and standards for data on-boarding, production support, and release management • Extensive collaboration with internal teams to integrate Splunk with various business applications including:(AWS, Salesforce, OKTA, VMWare, NetApp, Box, ServiceNow, Palo Alto Networks, Mulesoft, Microsoft Exchange)

San Francisco, California, Us

• Developed simple Python scripts to pull CSV logs into Splunk for correlation against other data sources• Created SPL and XML-based dashboards monitoring real-time metrics for various ITOps NOC use cases • Converted dashboards into over-head monitor solutions mounted throughout company HQ

Berkeley, Ca, Us

Led a team of consultants to provide hardware and software end-user support for a client base of over 25,000 students and faculty, troubleshooting software issues as well as fixing technical problems with scanners, printers, and print queuesMonitored access and provided end-user support for 9 lab facilities on campus, performing maintenance, diagnostics, and troubleshooting on upwards of 60 terminals per lab Built up team productivity by writing and giving evaluations, worked directly with teammates and other senior consultants to develop and implement internal incentive programsCreated and taught several 1.5 hour workshops based on high level features from programs from the Adobe and Microsoft Office Suite

Berkeley, Ca, Us

Managed general access computer labs servicing 60+ terminals in multiple facilities with a client base of over 25,000 studentsAssisted clients with end-user support, troubleshooting hardware and software issues as they arose

B.A, Cognitive Science

Education record