Christopher Kiggins Email & Phone Number

St. Louis, Mo, Us

Chicago, Il, Us

I work with clients on Epic implementation, optimization and maintenance projects to ensure their revenue cycle is efficient, their investment in Epic is maximized, and their financial health is strong.My primary areas of Epic build responsibility on projects so far have included:Professional Billing: - Charge Router optimization - PB reimbursement contracts implementation - General ledger and refund build; extracts for import into third party AP systems - Digital payment integration (including implementing integrations with TrustCommerce, InstaMed and Bluefin) - PB Revenue Guardian implementationPatient Access (Cadence): - Fast Pass ExpansionAdditional experience includes payor/plan structure, Reporting Workbench decision support extracts for Allscripts EPSi, department/facility structure, IVR integration with 1-800 Notify, Chronicles imports/exports, patient financial assistance, patient statements, Epic security, and PB charge & reimbursement fee schedules (charge master).

Hagerstown, Maryland, Us

Served as project lead for implementation of patient estimates to coincide with CMS’ 2021 Price Transparency regulations. Formulated and defined systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Provided strategic leadership in implementing technical solutions to business problems related to Resolute Professional Billing, applications integration and/or applications development methodologies. Served as Data Courier Champion for revenue & access team; responsible for data migration and integrity between Epic environments.Performed highly complex systems process analysis, design, and simulation across multiple platforms and/or cross-functional business areas. Possesses full technical knowledge of most phases of systems analysis.Developed test plans, and works with production issues. Conducts business requirements reviews and independently formulate logical statements of business requirements.Applied functional knowledge to the design and customization of workflow systems that provide seamless integration for client/server applications.

Chesterfield, Missouri, Us

Served as project lead for an Epic Connect full-cycle implementation of Resolute Professional Billing into a 35-practice ambulatory physician group and a second group that included a mix of ambulatory and provider-based rural health clinics.

Chesterfield, Missouri, Us

Served in a primary role responsible for build, analysis and system configuration. Primary areas of build responsibility included payor/plan, reimbursement contracts, department/facility structure, charge router, Reporting Workbench extracts, general ledger, credit card integration, financial assistance and charge & reimbursement fee schedules. Served as Data Courier Champion for professional billing team; responsible for data migration and integrity between Epic environments.

Chesterfield, Missouri, Us

Served as project lead for two successful Epic Connect full-cycle implementations of Resolute Professional Billing into 54- and 33-practice third-party ambulatory physician groups. Led application build while training FTEs to take over build and maintenance once one of the sites was live.Member of commercialization team assisting with system design, build and installation of Epic into outside organizations ("Epic Connect").Provided business and operational support and system expertise in Resolute Professional Billing for 31 Service Areas across 9 states and 4 Epic instances.Served as member of cross-functional implementation teams for oncology (Beacon), research and patient estimate modules.Actively engaged in analysis, performance monitoring and reporting, training and system optimization to ensure the highest level of standardization and efficiency across the system.

St Ann, Missouri, Us

Created, implemented and managed effective local marketing strategies for 395 new and existing grocery stores in the Central and Northeastern United States. Annual sales in area of responsibility exceeded $1 billion.Partnered with operations teams to analyze local market conditions, identify and evaluate marketing opportunities, and implemented appropriate sales building programs for both new stores and existing stores. Planned and executed grand opening marketing plans.Communicated national and local marketing initiatives to field operations team and traveled to local markets when necessary to ensure proper execution. Worked closely with retail operations, external agencies and internal departments to implement strategies in individual markets. Tracked and analyzed marketing program results utilizing key data indicators to determine ROI.Served as project lead on specialized initiatives and company-wide assignments.Earned a Supervisory Certificate from St. Louis AAIM Employers Association.

Dublin, Oh, Us

Based in our St. Louis headquarters, I developed opportunity-based local marketing strategies that drove growth and market share for over 150 independently owned retail pharmacy franchisees.Develop and execute local brand-building strategies to strengthen the brand’s position in the market, drive growth and increase profitability.Track, analyze and report metrics to determine ROI and effectiveness of marketing initiatives.

St. Louis, Mo, Us

Managed a team of 15 to drive advertising sales and increase awareness and readership of thrice-weekly publication. Generated revenues of over $300,000 annually from print advertising sales. Consistently met and exceeded sales goals.Established lasting relationships with local business owners, decision-makers and advertising agencies by ensuring timely and effective marketing messages.Concepted and designed promotional collateral, sell sheets and rate cards for both internal and external customers.Implemented marketing promotions for subscribers and advertisers through direct mail, email and fax campaigns.

Minneapolis, Minnesota, Us

Provided leadership for this trade organization of students and professionals working with the 125+ largest business and advertising departments in college and university newspapers across the United States. Positions held include:VP/Convention Planning: Planned annual conference in Miami, FL for over 400 attendees; arranged all speakers, negotiated hotel contract, coordinated vendor agreements and needs.President: Set direction for organization. Worked directly with eight board members in conference planning and membership development.Past President: Advisor for organization. Offered guidance for current board members and provided past historical context for organizational decisions.