Connie Lai Email & Phone Number

Pasadena, Glendora And Chino Hills

Pasadena, California

• Led 7-10 person men’s department for a global fashion retailer, including store merchandising; visuals; selling; customer service; loss-prevention; and staff recruitment, motivation, retention, and scheduling;• Managed store/department opening and grew department to $2 million of annual revenues;• Exceeded sales quota each year; and• Coached and developed staff with five (5) Visual Merchandisers and two (2) Assistant Managers selected for higher volume stores.

Arcadia, Ca

VARIOUS LEADERSHIP AND MANAGEMENT POSITIONSARCADIA, GLENDALE, SOUTH BAY, AND TOPANGA, CA • Selected to participate in Nordstrom’s Future Leaders Program;• Led teams ranging from five (5) to eight (8) people, including hiring, training, coaching and scheduling staff;• Managed various Men’s and Women’s departments for brand name retailer, including a store’s top-volume women’s apparel department with total annual revenues of $3.7 million;• Ranked number one nationally in the division for the largest sales increase over prior year (month of April);• Increased sales per hour within Women’s Apparel department by 11% during economic down-turn;• Communicated regularly with corporate buyers, regional merchandising managers, and store management about sales, productivity, merchandising and staffing considerations;• Exceeded goal for “pre-sale” activities for company’s annual Anniversary Sale event; and• Recognized by regional store management as effective merchandiser.