Lead Customer Success Operations Specialist
Current
Jul 2024 - Present
AeroLeads people directory · profile
Catherine Lamacchia (She/Her) Email & Phone Number
Lead CS Operations Specialist
at
OutSystems
1 work email found
@drift.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Lead CS Operations Specialist
Location
Danvers, Massachusetts, United States
Who is Catherine Lamacchia (She/Her)? Overview
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Quick answer
Catherine Lamacchia (She/Her) is listed as Lead CS Operations Specialist at OutSystems, based in Danvers, Massachusetts, United States. AeroLeads shows a work email signal at drift.com and a matched LinkedIn profile for Catherine Lamacchia (She/Her).
Catherine Lamacchia (She/Her) previously worked as Lead Customer Success Operations Specialist at Outsystems and Customer Success Operations at Outsystems. Catherine Lamacchia (She/Her) holds Bs In Hospitality And Event Management, Minor: Communications from Lasell University.
Company email context
Email format at OutSystems
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*@drift.com
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AeroLeads found 1 current-domain work email signal for Catherine Lamacchia (She/Her). Compare company email patterns before reaching out.
Profile bio
About Catherine Lamacchia (She/Her)
As an accomplished Operations Leader, I bring a proven track record of driving efficiency and excellence in diverse business environments. With a keen eye for process optimization and a passion for team development, I have consistently delivered results that exceed expectations. My ability to align operational strategies with overarching business goals has been pivotal in enhancing organizational performance and fostering a culture of continuous improvement. I thrive in dynamic, fast-paced settings, leveraging my strong analytical skills and leadership acumen to overcome challenges and drive success.
Listed skills include Hotels, Customer Service, Hospitality Management, Microsoft Office, and 12 others.
Current workplace
Catherine Lamacchia (She/Her)'s current company
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8 roles
Catherine Lamacchia (She/Her) work experience
A career timeline built from the work history available for this profile.
Customer Success Operations
CurrentManaging Customer Success Operations for the Ionic Team
Jan 2024 - Present
Customer Success Operations
Created a detailed product usage analysis based on data from Segment. Using that analysis, forecasted renewal probability for accounts based on usage benchmarks, products purchased. Oversaw a cohort of 300+ customers to pilot the forecasted renewal probability to ensure min. Gross Dollar Retention would be achieved. Successfully achieved Gross Dollar Retention goals using usage renewal probability. Integrated usage forecast into Gainsight Scorecard.Implemented an automated renewal sequence and process for a subset of customers. Setting up Gainsight Journey Orchestrator Programs based on criteria, opportunity status, and renewal date to send a Gainsight Survey for renewal confirmation. Created reporting and call to actions to facilitate Customer Success Managers with renewal management. Collaborated with the finance team, to create a Past Due Collections process for the Sales and Customer Success Teams to follow. Configured and manipulated data in Gainsight Rules Engine and Data Designer in order to create accurate individual Customer Success Manager Gross Dollar Retention and Net Dollar Retention reporting and forecasting.Automated Customer Success forecasting using Salesforce, Google Sheets, App Scripts, and G-Connector.Facilitated improving the Sales to Customer Success Handoff process, by collaborating with Customer Success Managers, to create required templates, fields, and automations to ensure smooth and easy transition for the Customer. Implemented five point Customer Satisfaction survey and reporting.
Jun 2022 - Dec 2023
Support Operations Analyst
- Utilizes SQL to update and correct inaccurate Support, Development Operations, and Product Team metric and data reporting - Uses Looker to create dashboards and looks for cross department use, ensuring the correct story was being told. - Familiar with Snowflake for building queries for reporting. - Familiar with Mode- Manage Support Team process optimization- Facilitate platform management and replacement- Work with the Director of Customer Support to improve and maintain a high eNPS - Act as a liaison between departments to ensure Support is smoothly communicating and helping the company as a whole, as well as customers. - Continue to make Incident Management Communication a priority and seamless for internal and external customers.- Manage to role out of the Drift Support Automation Bot to new URLs - Worked with Operations Department to fix holes in sync workflows - Run monthly chat and ticket analysis to determine current trends and themes, resulting in actionable CTAs for cross department collaboration - Co-Leader of the Wellness @ Drift Employee Resource Group
Jul 2020 - Jun 2022
Customer Advocate Team Lead
Jul 2019 - Jul 2020
Customer Advocate
Oct 2018 - Jul 2019
Customer Experience, Membership & Group Sales Manager
May 2017 - Oct 2018
Manager On Duty
Feb 2016 - May 2017
Team & coworkers
Colleagues at OutSystems
Other employees you can reach at outsystems.com. View company contacts →
ZS
Zineb Sadikoune
Colleague at OutsystemsCasablanca, Casablanca-Settat, Morocco
View →
JF
João Ferreira
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
NB
Natalia Błaszczyk Alves
Colleague at OutsystemsLisbon Metropolitan Area, Portugal
View →
JK
Jeraldine Kon Li Mei
Colleague at OutsystemsSingapore
View →
CS
Conner Simmons
Colleague at OutsystemsNew York City Metropolitan Area, United States
View →
NS
Nuno Santos
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
BM
Boshaa Mostafa
Colleague at OutsystemsCairo, Egypt
View →
JL
João Lopes
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
JB
Josh Bowlin
Colleague at OutsystemsSt Louis, Missouri, United States
View →
MJ
Md Jamir
Colleague at OutsystemsBangladesh
View →
Zineb Sadikoune
Colleague at OutsystemsCasablanca, Casablanca-Settat, Morocco
View →
JF
João Ferreira
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
NB
Natalia Błaszczyk Alves
Colleague at OutsystemsLisbon Metropolitan Area, Portugal
View →
JK
Jeraldine Kon Li Mei
Colleague at OutsystemsSingapore
View →
CS
Conner Simmons
Colleague at OutsystemsNew York City Metropolitan Area, United States
View →
NS
Nuno Santos
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
BM
Boshaa Mostafa
Colleague at OutsystemsCairo, Egypt
View →
JL
João Lopes
Colleague at OutsystemsLisboa, Lisbon, Portugal
View →
JB
Josh Bowlin
Colleague at OutsystemsSt Louis, Missouri, United States
View →
MJ
Md Jamir
Colleague at OutsystemsBangladesh
View →
3 education records
Catherine Lamacchia (She/Her) education
Bs In Hospitality And Event Management, Minor: Communications
Lasell University
Education record
Vesalius College
Education record
Raymond High School
FAQ
Frequently asked questions about Catherine Lamacchia (She/Her)
Quick answers generated from the profile data available on this page.
What company does Catherine Lamacchia (She/Her) work for?
Catherine Lamacchia (She/Her) works for OutSystems.
What is Catherine Lamacchia (She/Her)'s role at OutSystems?
Catherine Lamacchia (She/Her) is listed as Lead CS Operations Specialist at OutSystems.
What is Catherine Lamacchia (She/Her)'s email address?
AeroLeads has found 1 work email signal at @drift.com for Catherine Lamacchia (She/Her) at OutSystems.
Where is Catherine Lamacchia (She/Her) based?
Catherine Lamacchia (She/Her) is based in Danvers, Massachusetts, United States while working with OutSystems.
What companies has Catherine Lamacchia (She/Her) worked for?
Catherine Lamacchia (She/Her) has worked for Outsystems, Ionic, Drift, and Exhale Spa.
Who are Catherine Lamacchia (She/Her)'s colleagues at OutSystems?
Catherine Lamacchia (She/Her)'s colleagues at OutSystems include Zineb Sadikoune, João Ferreira, Natalia Błaszczyk Alves, Jeraldine Kon Li Mei, and Conner Simmons.
How can I contact Catherine Lamacchia (She/Her)?
You can use AeroLeads to view verified contact signals for Catherine Lamacchia (She/Her) at OutSystems, including work email, phone, and LinkedIn data when available.
What schools did Catherine Lamacchia (She/Her) attend?
Catherine Lamacchia (She/Her) holds Bs In Hospitality And Event Management, Minor: Communications from Lasell University.
What skills is Catherine Lamacchia (She/Her) known for?
Catherine Lamacchia (She/Her) is listed with skills including Hotels, Customer Service, Hospitality Management, Microsoft Office, Front Office, Time Management, Team Leadership, and Social Media.
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