During my 12+ years at Blackwood Creative, I've helped cultivate a highly skilled design and communications agency based in the UK and UAE, serving clients operating in over 80 countries within the humanitarian, development, healthcare, financial, research, and governmental sectors. Our work encompasses sustainable development, international financing partnerships, global health initiatives, and anti-poverty programs. At Blackwood we pride ourselves in our cultural literacy, ensuring that… Show more During my 12+ years at Blackwood Creative, I've helped cultivate a highly skilled design and communications agency based in the UK and UAE, serving clients operating in over 80 countries within the humanitarian, development, healthcare, financial, research, and governmental sectors. Our work encompasses sustainable development, international financing partnerships, global health initiatives, and anti-poverty programs. At Blackwood we pride ourselves in our cultural literacy, ensuring that our designs and communications are tailored to the specific cultural context and norms of each country we serve. Our client-centric, collaborative approach enables us to develop a deep understanding of our clients' goals and aspirations, ultimately delivering exceptional designs that resonate with their audiences and exceed expectations.Our talented team comprises specialists in video animations, print and digital communications, illustration, photography, and more. Our translation design capabilities span 18 languages and counting, including Latin, Arabic, and Cyrillic scripts.In 2022, the UK Government recognized Blackwood as "The best of British suppliers to the humanitarian and development sector" and featured us in the Department for International Trade's Global Aid and Development Directory. Show less

Providing complaints advice and information to MPs & Councillors, local government teams and the public.Administering complaints received about MP & Councillor misconduct, Children's Social ServicesImplementing & monitoring quality systemsMonitoring client/customer satisfactionPreparing documents for the OmbudsmanEnsuring compliance with the council's equalities policy

Day to day management of 16 staffTo lead, motivate & develop the team & individualsResolve press sensitive & other high level complaint casesProvide an efficient, compliant & high quality serviceTo highlight trends & progress recommendations with business areas to improve quality & customer satisfactionConduct audits across the company to ensure complaints feedback is given & training needs addressed

Held ownership of the General Insurance complaints processLiaising with Financial Ombudsman ServiceEditing Team for staff magazineProvided letter writing training & support to all areas communicating with customersControlled regular production of management info & statistics for complaints including trend analysis.Provided support to business incidents, predicting impact to customers & providing customer communication support.Provided customer focus input to projects… Show more Held ownership of the General Insurance complaints processLiaising with Financial Ombudsman ServiceEditing Team for staff magazineProvided letter writing training & support to all areas communicating with customersControlled regular production of management info & statistics for complaints including trend analysis.Provided support to business incidents, predicting impact to customers & providing customer communication support.Provided customer focus input to projects, consultancy & advisory support Show less