Team Lead, Digital Presence Manager
CurrentIn addition to the responsibilities of a Senior Digital Presence Manager (DPM), a DPM Team Lead provides an extra level of support to the DPM team by working closely with other seniors and Team Leads in addition to the DPM management team to brainstorm ways to improve the department.Key Responsibilities:- Lead bi-weekly work groups- Assist with interviewing DPM and DPM Intern candidates- Assist with training new DPMs and DPM Interns- Create and Review Wiki articles to assist team with established processes- Create lessons using Lessonly for the DPM team- Provide assistance to peers with workload management, strategy, process, etc.- Assist management with various projects as neededThe Digital Presence Manager (DPM) will be the lead point of contact for our presence solutions portfolio and serve as the ultimate company representative with best-in-class customer service, detail-oriented account management and excellent cross-team collaboration. An effective DPM has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise clients, sales, peers and supervisors.Key Responsibilities:- Build and maintain strong interpersonal client relationships- Conduct regular review calls with clients to discuss campaign performance and overall marketing strategy- Review reporting with clients, highlighting the work completed and how it has benefited the client- Project management, collaboration and organizing- Keeping up to date on latest industry trends- Build strategy plans and establish performance baselines
