Coby Cristales Email & Phone Number

United States

• Is directly responsible for overseeing all recruitment and delivery and ensure that recruiters are performing and meeting all KPI’s.
• Ensures that all recruiting and delivery headcount is fully staffed against allotted headcount.
• Establishes and implements a uniform new recruiter training program for both Philippines and Indiaand ensure that all new trainees in both locations are fully trained.
• Establishes and implements a uniform upskill training for both Philippines and India to ensure thatrecruiters in both locations are being trained on an on-going basis beyond the new recruiter trainingprogram.
• Is responsible for overseeing the productivity of all recruitment and delivery teams and meetingspecified client metrics.
• Organizes all employment engagement activities within specified budget given by Management(with assistance of HR)

NCR - National Capital Region, Philippines

• Learning & Development
• Formulated policies on Learning & Development and implement approved policies
• Developed, implemented, and evaluated training solutions that will support the achievement of the organization’s strategic goals
• Addressed diverse knowledge requirements across business units while ensuring all compliance and statutory training requirements are met
• Tracked and reported the efficiency and effectiveness of training initiatives implemented based on the set targets provided
• Conducted trainings for new hires and in-house employees on various job-related functions and defines the purpose, roles and key deliverables of corporate training

• Training Design and Delivery
• Functioned as a point of contact for all of the site’s training and development needs
• Designed, developed, and presented training and development programs for all employees
• Conducted orientation sessions and arranges on-the-job training for new hires
• Facilitated new hire training for HR Specialists and Team Leaders to equip them with basic and advanced sourcing, recruiting and management skills to address the US market’s need of Recruitment Process Outsourcing(RPO).
• Coordinated with the Service Delivery Manager, Business Head and CEO/President for capacity planning and scheduling of training initiatives

• Training Design and Delivery
• Functioned as a point of contact for all of the site’s training and development needs
• Conducted periodic needs analysis to determine skill gaps and design refresher courses for continuous improvement
• Planned, designed and coordinated the training schedule across departments
• Facilitated new hire training for Recruiters and Senior Recruiters to equip them with basic and advanced sourcing and recruiting skills to address the US market’s need of RPO Services
• Coordinated with the Implementation Manager, Operations Manager and Director of Operations for capacity planning and scheduling of training initiatives

Jacksonville, Florida 32246

• Was responsible for providing the highest level of staffing services to The CSI Companies leaders and associates.
• Delivered high quality professional and executive-level candidates and advances The CSI Companies brand across numerous markets and professional communities, while guiding hiring managers and candidates through The CSI.
• Performed full life-cycle recruiting and maintained excellent relations with hiring managers, candidates, and the community at-large.
• Possessed a wide degree of creativity, near and long-term recruiting vision, business understanding, and personal organization.

Columbus, OH 43215

• Posted job ads to several job boards, websites, etc. to maximize opportunity to provide interested quality candidates for the positions. Was also responsible for finding suitable applicants for a client position by.
• Conducted pre-assessment calls with candidates, verifying different items such as qualifications, availability and compensation requirements.
• Set-up schedules for final interviews to get the candidates and the clients coordinated and cited different logistical items with the candidate.
• Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building. This represents a highly consultative sales process and presents an exciting opportunity for skill.
• Was responsible for maintaining a record of their activities and different reports that track effort, productivity and results.

• Was responsible for finding suitable candidates for a client position by sourcing or conducting research on job boards, applicant tracking systems, company web sites, etc.
• Conducted pre-assessment calls with candidates, verifying different items such as qualifications, availability and compensation requirements.
• Set-up schedules for final interviews to get the candidates and the clients coordinated and cited different logistical items with the candidates.
• Was involved in recruiting active and passive candidates, through phone calls, emails and general relationship-building. This represents a highly consultative sales process and presents an exciting opportunity for.
• Was responsible for maintaining a record of candidates' activities and different reports that track effort, productivity and results.

• Spearheaded and led the team of Escalation Officers that held the record for being the first team with 90% of the people to reach 100% quarterly Call Quality evaluation score for all sites
• Handled the entire Customer Care Unit (with 31 supervisors) for the Manila site
• Worked as one of the officers of the Quality Team who makes sure all trainees comply and graduate with highly effective communication skills within the framework of the standard American English language to empower and.
• Conducted De-Escalation procedure for trainees
• Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, counseling, and corrective action plans
• Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives

Bachelor Of Science (Bs), Chemical Engineering

Activities and Societies: Debate Team

Bachelor Of Secondary Education (Bse), English Language And Literature, General

Activities and Societies: The Debate Team