Colette Murphy Email & Phone Number

Mason, Ohio, United States

• Process FSA, HRA and Veba claims & reimbursements• Input employee insurance information, maintained records and assist employees with benefit questions• Administered Retiree and Cobra benefits• Review client billings and reconcile billings

Resolve member service inquiries related to medical benefits, eligibility, as well as claim information•Educate members about the fundamentals of consumer-driven health care, managing health and well being and maximizing the value of their health plan benefits

Managed customer service relations for casino’s players club, organized casino promotions and events•Controlled administrative & reception tasks: phone reception, database entry, reservations, inventory

Supervised office administrative tasks: database entry, medical records analysis, mail distribution, document proofreading, medical records analysis, etc.•Reviewed and recorded life insurance applications

Developed curriculum and facilitated child and parent art classes -Organized, supervised and taught art at events and celebrations for all ages

Sales Representative, Photographer•Managed JC Penney Portrait Studio, hired and supervised staff, organized schedules, managed store budget, training and portrait sessions. Served as lead photographer and customer service specialist.•Contracted new school districts to partner with Lifetouch NSS using sales, customer service and communication methods that corresponded with their needs and expectations