Colette Murphy Email & Phone Number

Mason, Ohio, United States

• Process FSA, HRA and Veba claims & reimbursements
• Input employee insurance information, maintained records and assist employees with benefit questions
• Administered Retiree and Cobra benefits
• Review client billings and reconcile billings

• Resolve member service inquiries related to medical benefits, eligibility, as well as claim information
• Educate members about the fundamentals of consumer-driven health care, managing health and well being and maximizing the value of their health plan benefits

• Managed customer service relations for casino’s players club, organized casino promotions and events
• Controlled administrative & reception tasks: phone reception, database entry, reservations, inventory

• Supervised office administrative tasks: database entry, medical records analysis, mail distribution, document proofreading, medical records analysis, etc.
• Reviewed and recorded life insurance applications

Developed curriculum and facilitated child and parent art classes -Organized, supervised and taught art at events and celebrations for all ages

• Sales Representative, Photographer
• Managed JC Penney Portrait Studio, hired and supervised staff, organized schedules, managed store budget, training and portrait sessions. Served as lead photographer and customer service specialist.
• Contracted new school districts to partner with Lifetouch NSS using sales, customer service and communication methods that corresponded with their needs and expectations