Collin Cole Email & Phone Number

Houston, Texas, Us

As the COVID-19 global pandemic heightened and greater stresses pushed unemployment levels to all time highs, I was laid off from my role at Alight and moved up to North Carolina to help my parents and fulfill the Front of House Manager role at their restaurant Frogs Leap Public House. The move to NC and finally getting to be a part of my parent's incredible farm to table restaurant was a humbling experience, and a much needed reprieve that has given me an invigorated drive to return to my career in the business solutions/HR technology industry.

Chicago, Il, Us

Chicago, Il, Us

Coming from my former role in client services, I have taken my in-depth system knowledge on our technology offerings to support our Sales Organization as the subject matter expert to drive opportunities through the sales process for new business.

Chicago, Il, Us

Promoted to Senior level PDA training new team members, having them shadow implementations, and reviewing peers setups before go-live dates for projects. All while continuing my previous job duties servicing 12 platinum and diamond level clients, including 2 of our largest and most complex.

Chicago, Il, Us

Lead point of contact on implementation of technology based agreements across our three platforms offering benefit enrollment/administration, ACA tracking and reporting, and Dependent Verification adjudication and eligibility. Showed top skill in system configuration, creating unique solutions for complex clients and their benefit offerings and led first implementation of our mobile app tech paving the way for others in my department and providing training materials for streamlined process.

Chicago, Il, Us

Lead onboarding client implementations for our SmartBen Essentials product in addition to managing Enterprise Level Accounts (longest and largest earning accounts with high level internal oversight), providing issue resolution, proactive site maintenance, and nurturing the business relationship to add on services to bring higher efficiency and opportunity to the client.

Daily 401k file uploads and entry of changes/additions, Payroll Review/Submission/Processing all according to compliance and company standards, Ad Hoc Reporting, Setup/Manage automated file uploads through SFTP, Ensure positive lasting client relationships via proactive account management tools.

Chicago, Illinois, Us

Accounts Payable, Client Relations, Accounts Receivable, Incident Resolution

Little Rock, Ar, Us

Worked directly under the Operations Manager at the Atlantic Station location in midtown Atlanta. Learned all the necessary skills to manage and motivate team members of each department within the store. Gained experience in meeting sales goals, preparing visual marketing efforts, and organizing a sales floor specific to the customer.

Worked with high-end clientele preparing custom orders on suits, jackets, dress shoes, and dress shirts/slacks. Maintained a close relationship with all customers in order to extend a more personalized shopping experience.