Colum Mcandrew Email & Phone Number

London, Gb

London, England, United Kingdom

This role includes managing the global Technical Content Team responsible for maintaining the Anapedia end-user content, and handling localization requests from across the business.

London

With a mandate to reduce the number of support calls, this senior position has overall ownership of the Knowledge Base content accessed by Mimecast's users. This is being achieved by:- Analyzing the support calls to identify the areas with which users have difficulty.- Prioritizing a program of content improvement.- Implementing a topic based authoring strategy.- Managing the style and structure of all knowledge base content.- Working with Subject Matter Experts to draft content.Future tasks include:- Working with the Training division to single source content.- Production of videos and other interactive content.

London, United Kingdom

Responsible for developing new designs, methods, and protocols that implement devices and processes on blockchain/s. Additionally created white papers detailing innovations suitable as source documents for further uses (e.g. patent preparation, software architecture, technical design, peer-reviewed journal publications).

Moorgate, London

Hired to meet the requirements for a new role with a dual purpose. Firstly the role has a traditional Technical Writer element, ensuring all customer facing content is kept up to date. The second part is ensuring all user interface copy is clear, consistent, meaningful and understandable. Specifically the role includes:- Interviewing Subject Matter Experts to gather information.- Ensuring the customer facing Knowledge Base is updated. This includes liasing with Subject Matter Experts to write copy where required, and editing it where required.- Enforcing UI application copy guidelines across all the deliverables.- Providing embedded user assistance, error messages, field names, and other UI copy for inclusion in the UI.- Managing the UI localisation process.- Acting as the “come to” resource on all language, style and content matters.

Guildford, United Kingdom

The lead position in a six member team spread across four sites at this award winning scientific research software provider. Key objectives of the role are project managing documentation delivery and providing strategic direction to management and other team members on technical communication products, content strategy, usability, single sourcing and localisation.

Godalming, United Kingdom

Hired to fill the inaugural Technical Writer position at this company providing CRM, financial, fundraising, membership, marketing and event management solutions for clients in specialised markets. Given a remit to agree and implement exacting standards of presentation and quality for all product documentation (e.g. product help files, user guides, company intranet, release notes) as part of a demanding product release cycle. Iris Software bought Care Business Solutions in April 2006.

Godalming, United Kingdom

Filled the inaugrual role at the company following a period of growth that meant the MD could no longer write the documentation as his Sunday afternoons were taken up with other work related issues! Created 15+ new user help files (many of them merged) and migrated them from WinHelp to CHM and then to WebHelp.

London, United Kingdom

Led a team in a demanding client facing role for an IT bureau providing financial accounting and media booking solutions for the advertising industry. Requiring strong inter-personal and time management skills, the role required detailed analysis of customer requirements, production of relevant documentation, planning implementation strategies, liaison with internal and client staff and providing expert training delivery.

London, United Kingdom

Part of a team responsible for agreeing and implementing operational standards for all software development. The role involved regular communication with all sections of the Bank, co-coordinating the operational aspects of each software implementation project and writing post implementation reports.

Part of a team responsible for the production and delivery of all IT related training both to IT and non-IT personnel.

Part of a team of IT professionals operating all aspects of the Bank's IT network.