Cooper Pell Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

San Francisco County, California, United States

San Francisco, California, United States

Provide exceptional customer support for high-profile projects like "Gloomhaven," Brandon Sanderson's secret novels, and CMON Engage with an average of 200+ customers daily, delivering personalized support and fostering strong relationships with backers and creators.Collaborate cross-functionally with teams (Product, Dev and Success) to address complex inquiries and provide valuable insights based on customer feedback.Direct customers to appropriate resources, enabling them to access relevant information and ensuring effective project communications.Maintain a deep understanding of project features, rules, and elements, enabling comprehensive assistance for backers.

San Francisco, California, United States

Leads the creative direction and game design research efforts, developing captivating and innovative board game conceptsDevise and execute an impactful social media marketing strategy to build brand awareness, engage with the gaming community, resulting in a significant increase in online presence and customer acquisition.Orchestrates comprehensive play-testing sessions with diverse player groups, collecting invaluable feedback, and leveraging data-driven insights to refine game mechanics, enhance player experience, and ensure high-quality gameplay.Represents Snake Toy Games at prominent industry trade shows and conventions, networking with key stakeholders, and establishing strategic partnerships, leading to increased visibility, distribution opportunities, and collaborative ventures.Collaborates closely with cross-functional teams, including artists, graphic designers, and manufacturers, to ensure the seamless integration of high-quality artwork, components, and packaging, delivering visually appealing and market-ready board games.

San Francisco, California, United States

Successfully managed a portfolio of 300+ homeowner accounts, ensuring their satisfaction and fostering strong client relationships.Collaborated cross-functionally with sales, finance, legal, product/design, and engineering teams to enhance the homeowner experience, driving improvements in service quality and customer satisfaction.Achieved top rankings in talk time and call volume, demonstrating exceptional communication skills and dedication to providing comprehensive support.

Coordinated maintenance activities for 200 properties, ensuring timely and efficient resolution of issues and maximizing homeowner satisfaction.Played a pivotal role as one of the initial hires for the Maintenance Coordination Team, actively contributing to the development of streamlined processes and standard operating procedures.Consistently delivered top performance, demonstrating strong organizational skills and attention to detail in managing property maintenance tasks.

San Francisco, Ca

Perform accurate and efficient data entry tasks, ensuring the integrity and quality of information entered into the company's databases and systems.Collaborate with team members to gather and organize data from various sources, ensuring completeness and accuracy before inputting it into the designated systems.Maintain confidentiality and comply with data protection regulations while handling sensitive information during the data entry process.Verify and correct data discrepancies or errors, promptly communicating any identified issues to the relevant stakeholders for resolution.Assist in the organization and maintenance of physical and electronic files, ensuring proper indexing and categorization for easy retrieval.

Muncie, Indiana

Collaborated with the Director of Theatre Operations at Minnetrista, actively contributing to the development and enhancement of the Minnetrista theatre program during a transitional phase.Demonstrated versatility by taking on acting roles in four different productions, showcasing a range of characters and delivering compelling performances to engage and entertain audiences.Played a key role in the creative process by assisting in the writing and development of one children's theatre production, contributing ideas, and collaborating with the team to bring the script to life.Maintained professionalism and adaptability in a dynamic theatre environment, adjusting to changing production needs, and ensuring seamless performances.Participated in rehearsals, memorizing lines, refining acting techniques, and working closely with fellow actors and production staff to deliver high-quality performances.

Associate Of Science - As, Computer Science, 3.84

Pursuing my Associate's Degree in Computer Science as well as a Certificate of Excellence in Java. Expected end dates for the degrees are.

Bachelor Of Fine Arts - Bfa, Acting

Activities and Societies: Theatre

Education record