Corey Chaney Email & Phone Number

St. Louis, Mo, Us

Chesterfield, Missouri, United States

- Tier I IT Helpdesk Support for 100+ employees via ZenDesk portal, primarily for the Microsoft Windows Operating System.- Creation and Management of multiple Zendesk Ticketing Portals spanning across multiple teams. This includes items such as building the Brands and Help Centers, creating multiple customized automations and notification triggers, etc.- IT Asset and Stock Management via Asset Tiger, Endpoint Manager, and Microsoft Azure systems- Management of SSO Assignments via Microsoft Azure.- Employee Equipment Onboarding and Offboarding- Manage incoming and outgoing shipments of equipment via UPS and FedEx.

Greater St. Louis Area

- Coordination of routine preventative maintenance and corrective repair items for various Cable Companies and Data Centers.- Worked as a middleman with headend technicians/critical facility technicians and their maintenance vendors.- Worked with vendors on quotes/approvals for issues and recommended repairs, stemming from preventative or emergency maintenance.- Kept tabs on asset changes/asset management across 200+ hub sites, OTN Cabinets, and headends across the US.

- Coordinated emergency critical equipment dispatch for data centers and cable companies across the United States and Canada. - Alarm monitoring via Foreseer, Quest, and Netcool systems.- Would perform check-ins and outs for critical equipment preventative maintenance, emergency maintenance, and corrective maintenance, to ensure proper operation. - Would make note of issues/recommendations, create follow up work orders, as well as timestamps for routine maintenance for critical equipment.- Follow up with vendors/clients for the latest updates on emergency work order items, informing all involved of any and all updates.

Kirkwood, Missouri, United States