Eagle Store Manager/ charper@gotconnect.com

As a lead Flood tech:-Emergency Response Team (First team in, last team to leave)-Sought out timely solutions -Following proper procedure and maintaining certification-Daily meetings to strategize better solutions.-Development of standard operating procedures-Training on Biohazard procedures-Proper disposal of compromised materials-Containment of deceased biohazards -Demolition-Restoration-Reconstruction As a lead Flood tech it was vital that each job was done with proper procedure and with care. We communicated closely with families and business owners on a day to day basis to ensure ease of resettlement.Communicated closely with insurance to stay within budget and to meet building codes.

Customer care Representative:-Took in Q calls -Managed customer bills and inquiries-Insured that customers concerns be handled with care and a timely matter-Technical supportThrough out the time with Teleperformance Usa-call representative-floor support-handled escalated customer calls -discovered solutions-maintained customer relations-found solutions for internal inquiries -System tester for new programs -reported with IT to report issues in systems for better maintenance