-Provide comprehensive IT support to Glassdoor users, collaborating seamlessly with cross-functional teams including Security, HR, Finance, Facilities, and Executive teams.-Implemented enhancements to Zendesk workflows, forms, triggers, and macros, effectively optimizing IT support processes. -Administered and supported Zoom, overseeing All Hands meetings, webinars, Zoom rooms, and dashboards for digital signage.-Managed MacOS and iOS through JAMF Pro software, configuring policies, packages, and profiles. -Streamlined deployment of applications, updates, and printers via policies and the Self Service app. -Executed prestage enrollment configurations with the Apple Automated Device Enrollment program (formerly DEP) within Jamf Pro-Offered Google Workspace support utilizing Google Apps Manager (GAM)-contributed to the improvement of contractor automation processes, focusing on roles and permissions.-Demonstrated proficiency in Intune for Windows MDM -Facilitated Knowledge Base/Documentation creation through Atlassian Confluence and Guru. -Engaged in intern mentoring and training initiatives, ensuring a knowledgeable and skilled workforce. -Utilized Jira software for efficient project tracking, contributing to overall operational effectiveness.

-Facilitate seamless user Onboarding/Offboarding processes, ensuring a smooth transition for employees. -Address and resolve software/hardware troubleshooting requests with efficiency.-Oversee asset management, including shipping and receiving, as well as the responsible disposal of e-waste.-Provide support for All Hands meetings through proficient use of AV equipment integrated with Zoom. -Handle printer setup and troubleshoot any related issues.-Engage in network troubleshooting activities, swiftly resolving connectivity issues for enhanced operational continuity.

- Managed team of 9 IT Support Specialists between 4 remote sites.- Overseeing the provision of services through Level 1 and Level 2support teams- Responsibility to make sure an organization is running as well as itpossibly can, with a smooth efficient service that meets theexpectations and needs of customers and clients.- Monitoring and analyzing the incidents and ensuring a high level ofcustomer service while managing day-to-day activities.- Liaison with other team members, including all levels of IT,Engineering and within the business organization.

-JAMF Pro administrator. MacOS & iOS endpoint Management-Built and deployed MacOS packages and configuration profiles-Built and deployed MacOS images using DeployStudio-Apple DEP integration w/ JAMF Pro MDM-MacOS software update server setup in AWS- On-site Server/UPS/PDU hardware setup and installation

-Support aspects of our office IT infrastructure, including design, implementation and end user interaction.-Assist users in person, by phone, and via remote desktop software-Support email, file/print, cloud services.-Support Windows and Mac laptops, image new laptops.-Handle setup and tear down of user accounts.-Phone system support-Conference room, audio/visual systems, and video conference support-Assist with IT and A/V setup for presentations and company events-Endpoint management w/ JAMF Pro

*Google Network Operations Center-Act as the point of contact for external business partners-Manage a dynamic queue to resolve issues in a timely manner-Monitor the production network for alerts-Troubleshoot a wide array of issues such as network latency, packet loss, BGP session failures, and down circuits-Coordinate planned maintenance and repair work

-Site EMT Lead for Google/Youtube in San Bruno-Requisitioner for the west coast region of Google - responsible for ordering and tracking assets and accessories for each of the 4 sites in that region. -Setting up new hires with computer and accessory equipment, and collecting and restocking equipment for employees that exit.-The complete inventory life cycle management, from order to recycle, of all hardware and accessories. -Video conference equipment and conference room inspections, trouble shooting, organization, equipment deployment and replacement, and pre-event equipment testing and preparation-Printer inspections, general maintenance, and supply management-Special projects in various regions such as inventory accessory projects, video conferencing equipment and laptop distribution.

-Troubleshoot computers due to software and hardware problem.-Create & copy drive images using Symantec Ghost.-Collect hardware information for workstations, printers, and fax such as asset tag, serial number,location for inventory usage.-Assisting the network admin through student and staff communication.-Maintained the functionality of computers, printers, projectors, and copy fax machines.-Install printers and software.-Use Windows server and handled Active Directory through student account management.-Troubleshooting TCP/IP, DHCP, WINS and DNS-Fixing visual equipments through student and staff events.

-Freight Forwarder for Maxim Integrated Products-Create labels for shipments using Agistix software.-TSA approved-Forklift Certified