Cory Bradley Email & Phone Number

Santa Clara, California, US

San Francisco, California, US

- Administrate user access, permissions, and licenses across multiple business applications (JIRA, Okta, JAMF, G Suite, Microsoft 365, Adobe CC, Zoom, Kandji MDM, 1Password, Figma, Duo 2FA, etc.)- Delivered on company acquisition needs, including migration of acquired userbase w/access, consolidation of acquired company technology stack and full asset.

New York, NY, US

- Support cloud and SaaS applications, including GSuite, Jira, Confluence, Zoom, Slack, Okta, Talkdesk, Twilio, Front, YCBM, and various internal systems- Maintain a high level of customer service by ensuring our SLAs are met, addressing SLA breaches and low CSAT reviews- Direct the activities of the help desk to ensure the IT needs of users are met.

New York, NY, US

• Tech Lead for WeWork (West), supporting the technology needs of all west corporate employees.
• Managing, coordinating and running new hire orientation SF on a weekly.
• Designing and implementing WeWork (west) orientation tech new hire standards via slide presentation.
• Asset ordering, deploying, provisioning and managing hardware nation wide.
• Help On-Site tech setups with new WeWork locations.

New York, NY, US

• Assist in the beta testing, customizing, and designing of the Zendesk Platform (customer and admin facing functionality) specifically for the SFO McCann Worldwide branch.
• Mainting Security Compliance standards issued by Interpublic's national criteria.
• Active Directory account management.
• Sole responsibility for all IT matters for the Ad agency, FCB (Foote, Cone, and Belding). This includes on/off-boarding, ordering and tracking hardware, security compliance, Casper (JAMF) based asset-management and.
• Part of a 6 man team dedicated to resolving IT needs of 15 companies, and over 700 employees in the San Francisco, Bay area under the IPG Company.
• Recommended, Requested, and Constructed Helpdesk Sandbox using Happy Fox, along with brief implementation.

• Lyve Desktop Administrator.
• Full time in-house IT Desktop Admin, Photo Sharing (software and hardware) company; Lyve.
• Addressing, responding, and resolving incoming tickets logged by Lyve employees, locally and from the satellite office located in downtown SF.
• Maintaining live documentation which accounted for the inventory of 500+ assets from computers, monitors, workstations, and mobile devices.
• Responsible for ordering all new hardware, logging invoices with direct correlation to finance team documentation, and the distribution of recently order products.
• Tasked with the sole purpose of on-boarding new employees. This entails hardware and account set up, asset assignment with granting specific account access. Often, this means physically walking new hires through.

• Part/full time in-house consultant for the recently public, international software company; ZENDESK.
• Addressing, responding, and resolving incoming tickets logged by Zendesk employees, internationally. (Via s Software)
• Maintaining live documentation which accounted for the inventory of 500+ machines, globally; using an asset tagging system.
• Responsible for ordering, tracking, receiving, and logging Zendesk computers, and all other hardware upon purchase/arrival.
• Tasked with physically updating all hardware and software; to keep pace with the daily challenges face by the business’s fast paceenvironment, and to maintain the highest technological standards of an ever-changing.
• Allocated with the duties of resolving technical needs of the VIP’s (head leadership) at Zendesk, while keeping tabs on progress, andrecording improvement.

Cupertino, California, US

• ACMT (Apple Certified Macintosh Technician)
• Direct customer interactions, solving hardware/software issues as well as answering personal computer related questions
• Excellent understanding, recording, and maintaining of clients’ personal repair information via notes in the Apple secure repair database, known as GCRM
• Completion of the following certifications: hardware/software, mobile device, Macintosh machines repair/triage, Mac OSX 10.5-10.8 (2007 – Present)
• Efficient in custom configurations, installations, and migrations in user/root level software
• Experienced in high levels of customer traffic from Flagship store locations (5th Avenue, SoHo, and Upper West Side)

Cupertino, California, US

• GYOC (grow your own creative) certification completion: teaching all official Apple native and select professional applications
• Monitored and facilitated introduction courses for new hires across the NYC Apple market
• Enabled consistent team collaboration exercises to develop design solutions improving the mentoring team
• Consistently reached and exceeded the number of monitored sales, with a focus on customer service interactions

• Prepared customized visual blueprints for prospective projects while highlighting a balance of art/fashion
• Developed tech packages designed to translate team ideas to pattern makers, globally
• Engaged in and lead team meetings, brainstorming events, and problem solving collaborations
• Generated and meliorated visuals using Mac OSX software and Adobe Creative Suite

• Applied international communication skills (visually and verbally) via computer with clients and co-workers
• Implemented visual stage renderings of clients’ perspectives from preliminary phases to final projects

Bachelor Of Arts (B.A.), Fine And Studio Arts

Graphic Design, Graphic Design