Ben Rich Email & Phone Number

Pleasant Grove, Utah, United States

• Responsible for leading teams of Concierge Security Engineers to implement security solutions with a focus on automation
• Develops performance metrics demonstrating business impact, operational efficiency, and risk reduction
• Collaborates with Customer Success, R&D, and Sales Operations to ensure proper delivery of security services

Bossier City, Louisiana, United States

• Developed engaging labs, lesson notes, and quizzes for K-12 teachers to prepare students for cybersecurity careers
• Aligned cyber career profiles with NICE framework to guide students in choosing and preparing for the future
• Conducted teacher workshops to educate on utilizing CYBER.ORG's resources effectively
• Revised curriculum to meet new CompTIA Security+ 701 standards

Barksdale Air Force Base, Louisiana

• Leads 15 personnel overseeing $40M budget, 6 major IT programs, 4 major multi-year projects for a $418M core network
• Planned major IT upgrade from legacy Time-Division Multiplexing circuits across Midwest region; eliminated costly, vulnerable systems and ensured future supportability
• Saved $300K by migrating 3K users to unified IT services and shutting down redundant datacenter contract
• Programmed/delivered/supported 233 advanced remote-access workstations to senior leaders to enable remote work in contingency scenarios; alleviated mission impact from quarantine
• Deployed to Kuwait as executive assistant to the Commander 386th Expeditionary Airlift Wing to promote regional stability in Middle East during Israel/Hamas war of 2023; fostered international relationships with 6.

Scott AFB, Illinois, United States

• Managed 89-member contract team in sustaining/modernizing $468M IT platform for global logistics & big data
• Wrangled delinquent cross-domain solution back on-schedule; 3 major milestones achieved for global airlift data
• Achieved Risk-Mitigation Framework certification; 800 security controls verified to ensure system cybersecurity
• Deployed to USCENTCOM in support of peace operations in Middle East; built/submitted official orders to US Secretary of Defense to withdraw troops from Afghanistan

Scott AFB, Illinois, United States

• Led 5-person watch team in directing cybersecurity response/protection actions for global logistics operations
• Planned first-ever defensive cybersecurity operations for logistics systems migrated to cloud hosting; understood and mitigated new enterprise risk from modern platforms
• Coordinated response to 2017’s NOTPETYA malware outbreak—biggest cyberattack in history; ensured cargo shipments continued unabated and new missions were protected
• Acted as key advisor regarding cybersecurity, events, and response actions; maintained real-time dashboard and provided daily/weekly updates to 4-star Commander

Corsham, England, United Kingdom

• Led 7-person team in computer network defense planning and integration for the United Kingdom Ministry of Defence on international exchange
• Integrated new 22 data systems into SEIM management suite; ensured visibility and control for defenders
• Published network joining process compliance annex; defined architectural baseline for new systems
• Facilitated global migration to Enterprise IT as a Service platform; entire MoD from WinXP to evergreen in 18 mos!
• Deployed to Middle East as forward manager for strategic circuits in Iraq, Kuwait, Bahrain, Qatar, UAE, and Oman; delivered upgraded, secure capabilities to hundreds of remote warfighters in austere environments

Ghedi, Lombardy, Italy

• Led 17 personnel across 7 functional areas in providing full-spectrum communications and security for 136 users
• Managed satellite communications, land-mobile radio network, and technical control for 5 critical networks; validated by nuclear surety inspection team: "Outstanding", "Excellent", "Professional Team"
• Senior postal officer for overseas US Post Office supporting 300 customers; aced annual postal operations inspection

Peterson AFB, Colorado, United States

• Qualified/certified 600+ technicians for regional network operations center supporting 56 US Air Force Base networks
• Built Quality Assurance program from the ground up for network trouble ticket management; reduced downtime and scored highly in external validation inspection
• Also worked at headquarters as deputy Nuclear Command and Control systems; managed $40M sustainment budget
• Deployed to Afghanistan as IT Service Operations shift Commander; managed hundreds of tactical and theater microwave/SATCOM/fiber circuits supporting operations; enabled operation that got Osama Bin Laden

Langley AFB, Virginia, United States

• Managed unit training/readiness, squadron operations support, and unit safety program; recognized for consistent excellence
• Team Chief for executive communications supporting dozens of executive-level leaders with varied and demanding communications requirements; repeatedly lauded for great support of telephones, networks, radios, and more
• Deployed to Qatar as Base Comm Operations Officer supporting theater combat operations in Iraq and Afghanistan

I taught 180 6th, 7th, and 8th graders each semester in the Nevada State Core Curriculum for computers. Objectives included: keyboarding fundamentals, word processing, spreadsheets, presentations, databases, internet safety, and web development. I also volunteered as the "Junior Varsity Quiz" academic competition team coach, the school's web developer, and.

I was a front-line technical support technician for Microsoft Word and Microsoft FrontPage personal support. I was promoted to second-tier support and eventually to trainer of new recruits.

Bachelor Of Science (B.S.), Elementary Education

Activities and Societies: Volunteer clergy at Church of Jesus Christ of Latter-day Saints. Finished my degree and got my wife through.

Master Of Arts (M.A.), Curriculum And Instruction, Computer Education

Further studies in curriculum and instruction with a focus on computers in education. My thesis was on using classroom accommodations to.