Justin Crane Email & Phone Number

Seattle, WA, US

As a key partner to the architecture and engineering teams, I am responsible for helping to define key metrics/SLAs, creating and maintaining department dashboards, tracking department budgets, managing work intake, evangelizing product/project requirements, and tracking/reporting on resource utilization for our Cloud Hardware organization to ensure we.

Seattle, Washington, United States

> Partnered closely with key stakeholders to ensure the ServiceNow roadmap was in alignment with cost/value propositions, business strategy, and technical imperatives.> Worked with business partners to define and document requirements in the form of user stories, define acceptance criteria, and prioritization.> Owned, maintained, and prioritized the.

Greater Seattle Area

> Chief of Staff for the Infrastructure division (~175 people) of the IT department.> Execute division strategic plan deliverables, including department-level goals, objectives, and roadmaps> Manage division planning process and budget.> Consult and work with senior and executive management to identify key business issues, outline strategic alternatives.

> Key member of the Office of the CIO responsible for managing all policies, procedures, strategy, compliance, vendors, financials, and IT Service Management (ITSM) processes that span across the department globally.> Identified, developed, and delivered executive reporting of department metrics/KPIs to C-level management, executives, and external board.

Greater Seattle Area

> Supported, enhanced, and maintained various systems and applications for 400+ global users.> Wrote SQL queries to extract data to make business decisions and troubleshoot complex issues.> Drafted functional and technical requirement documents for enhancements, projects, business process improvements, and root cause analyses.> Designed user guides and led.

Greater Seattle Area

Greater Seattle Area

> Analyzed large sets of data for established and emerging trends and patterns> Handled customer support calls and mitigated situation by providing immediate solutions> Streamlined current procedures by designing Access database implemented department-wide

> Managed headcount activity for over 10,000 positions within Microsoft.> Ensured data integrity and budget accuracy by performing variance analysis and data correction.> Designed training decks and wrote report training manuals for new employees.

> Full-cycle recruiting for entry-level positions (0-5 years experience) in WA, OR, ID, MT, WY and ND