As a key partner to the architecture and engineering teams, I am responsible for helping to define key metrics/SLAs, creating and maintaining department dashboards, tracking department budgets, managing work intake, evangelizing product/project requirements, and tracking/reporting on resource utilization for our Cloud Hardware organization to ensure we deliver on strategic organizational initiatives.> Partner with Cloud Hardware leadership to drive the improvement of operational metrics.> Enable and support leadership ensuring efficient focus on achieving planned goals and strategies.> Support leadership in an effective communications cycle to share progress and recognize the success of the teams in achieving business goals.> Establishes key performance indicators, SLA's, metrics and measurements demonstrating area health.> Communicate through operational reviews.> Work to create and maintain a project/work effort priority list and a project/work effort backlog.> Gather and report on resource capacity and utilization.> Act as a central point of contact to share and gather requirements with partner teams.> Design and maintain team SharePoint site as a core communication platform.

> Partnered closely with key stakeholders to ensure the ServiceNow roadmap was in alignment with cost/value propositions, business strategy, and technical imperatives.> Worked with business partners to define and document requirements in the form of user stories, define acceptance criteria, and prioritization.> Owned, maintained, and prioritized the product backlog for F5's broad ServiceNow implementation.> Made/drove timely tradeoff decisions throughout the development process.> Led team of globally co-located developers and analysts in ongoing maturation of Agile practices and processes.> Demonstrated product and process improvement outcomes to stakeholders.> Convened and facilitated technical discussions with engineering as part of articulating and refining requirements and understanding engineering realities.> Communicated trade-offs between customer expectations and engineering realities to stakeholders and align on prioritization.

> Chief of Staff for the Infrastructure division (~175 people) of the IT department.> Execute division strategic plan deliverables, including department-level goals, objectives, and roadmaps> Manage division planning process and budget.> Consult and work with senior and executive management to identify key business issues, outline strategic alternatives, and recommend effective solutions.> Work closely with leadership and associated teams to design, implement, and operate new programs and/or enhancements.> Lead and motivate teams and maintain high-quality cross-group relationships.> Increase team performance and inter-departmental collaboration.> Oversee the Infrastructure portfolio of strategic initiatives, programs, and projects, reporting dependencies, risks, and progress to leadership.> Support prioritization of department-wide initiatives.> Establish and drive department rhythm of business.

> Key member of the Office of the CIO responsible for managing all policies, procedures, strategy, compliance, vendors, financials, and IT Service Management (ITSM) processes that span across the department globally.> Identified, developed, and delivered executive reporting of department metrics/KPIs to C-level management, executives, and external board members to aid in informed strategic business decisions.> Managed all phases of the annual, quarterly, and daily budgeting activities including forecasting, spending, reviewing, and reporting of ~$75M budget.> Acted as IT Compliance Program Manager by running quarterly and annual Sarbanes-Oxley (SOX) audits.> Partnered with senior leadership and department stakeholders to ensure initiatives were operating efficiently and in alignment with department processes and strategy while adhering to industry best practices.> Assisted the VP of IT Business Operations and the CIO build business plans relating to department strategy, headcount/capacity planning, and various policies/procedures spanning the entire department.> Supported and improved internal ITSM tool (ServiceNow) and all included processes and workflows.> Developed, improved, and managed cross-functional processes to monitor operational and financial performance.

> Supported, enhanced, and maintained various systems and applications for 400+ global users.> Wrote SQL queries to extract data to make business decisions and troubleshoot complex issues.> Drafted functional and technical requirement documents for enhancements, projects, business process improvements, and root cause analyses.> Designed user guides and led training sessions on processes and features of multiple applications/systems.> Worked cross-functionally with a wide variety of business groups including Finance, Accounting, Sales Ops, Purchasing/Procurement, Global Logistics, and IT.

> Analyzed large sets of data for established and emerging trends and patterns> Handled customer support calls and mitigated situation by providing immediate solutions> Streamlined current procedures by designing Access database implemented department-wide

> Managed headcount activity for over 10,000 positions within Microsoft.> Ensured data integrity and budget accuracy by performing variance analysis and data correction.> Designed training decks and wrote report training manuals for new employees.

> Full-cycle recruiting for entry-level positions (0-5 years experience) in WA, OR, ID, MT, WY and ND