Crystal Waggoner Email & Phone Number

Charleston, South Carolina Area

Charleston, South Carolina Area

 Accountable for managing projects, negotiating timelines, scheduling resources, and managing healthcare vendors for SaaS solutions.  Lead team members from multiple departments in a common goal, and instilled shared accountability for achieving project milestones and meeting project timelines.

Phoenix, Arizona Area

 Accountable for managing IT projects, training/mentoring new project managers, negotiating timelines, scheduling resources, and managing cost budget. Specialized in network installs, colocation relocations, and VOIP setups. Excel in guiding the work of technical teams. Articulated project goals and scope, translated business objectives into technical.

Phoenix, Arizona Area

 Accountable for managing IT projects, training/mentoring new project managers, negotiating timelines, scheduling resources, and collaborating with Jack Henry, FISERV, and Fidelity (FIS) cores. Specialized in network installs, server refreshes, new branches, VOIP setups, and co-location moves. Created proposals based on business objectives/technical.

Phoenix, Arizona Area

 Oversaw revenue for projects and monthly customer contracted support invoices (VNMS) to improve cash flow while creating processes to automate invoicing and billing reports.  Developed training materials, trained new A/R personnel, and audited/streamlined the A/R process which improved productivity.

Phoenix, Arizona Area

 Directed internal company projects, collaborated with executives to meet revenue goals, streamlined processes, and co-designed project management budget, write-off, analysis, and billing reports. Served as Crisis Management Team Administrator, responsible for revising BIA, creating CMT binders, sending meeting notifications, updating meeting minutes.

Phoenix, Arizona Area

 Oversaw four employees and two interns through the implementation of small processes for multiple clients, developed reports to track revenue/trends, created training materials, and updated policies/procedures for the purchasing and renewal process. Trained and mentored employees on small project methodology and processes.

Phoenix, Arizona Area

 Led the implementation of small projects, approved invoices, maintained licensing, managed third party vendors, scheduled/managed engineers, and managed customer expectations.

Phoenix, Arizona Area

 Provided technical support, implemented small project requests, mentored new staff, and created a knowledgebase for the team.