Christopher Smith Email & Phone Number

Austin, Texas Area

Security and Risk Management• Reviewed relevant portions of the email platform vendor contract.• Implemented and supported the automated copyright notification system which processed DMCA (copyright) notifications.• Implemented company records retention policies with physical records, network file storage, and database records.• Remediated small scale data breaches and provided SME input and support of larger scope data breaches.Security Architecture and Engineering• Implemented and supported a PGP solution for two way encrypted file transfers with email platform vendor.Identity and Access Management• Managed subscriber account provisioning life cycle • Reviewed daily account creation reports for patterns of fraud and abuse. • Investigated accounts reported as compromised and remediated as needed. • Closed accounts determined to be created for fraud or no longer in use.• Maintained access to group network shares, email distribution lists, and web tool access permissions.Security Assessment and Testing• Prepared training and procedure documentation for customers and employees on malware remediation, account securing and identifying and countering phishing.• Reviewed logs of customer activity to identify activity needing action taken.Security Operations• Supported Business Continuity plans through training.• Monitored for and applied patches to applications in use by the team that were outside the corporate technology roadmap.• Created, enhanced, and supported both the process and the web tools used to identify, track, and mitigate phishing in various forms.Software Development Security• Implemented secure coding practices for internally developed tools • Input validation, SQL parameterization • Implemented use of a code repository for version control and auditing

Austin, Texas

Managed a team of technical support agents as part of a group of three operations managers.• Assisted with hiring and training new agents.• Provided coaching and follow-up training as needed.• Assisted agents with technical issues and customer escalations.

Dallas/Fort Worth Area

Provided Tier 1, Tier 2, and internal help desk support via phone.• Issues addressed included internet access setup and related software such as internet browsers and email clients.• Maintained accurate call logs and troubleshooting notes.