Working within Deloitte’s Human Capital consulting practice focused on technology and people change projects.• Working closely with users, product owners, technical architects and other key stakeholders to understand core challenges and define business problems. Project aligned to agile methodologies. • Competent use of business analysis skills and competencies such as facilitating discovery sessions, creating low fidelity prototypes, documenting key finding into discovery exit packs and taking designs and outcomes through complex governance structures.• Extensive experience in ideation and design thinking, supporting clients in designing and iterating processes and systems to align with strategic goals.• Operating within a complex multi supplier environment with significant time and cost pressures as well as ever changing priorities.• Build, develop and maintain relationships with stakeholders to drive organisational transformation.• Implement change management strategies cross functionally to ensure successful adoption and longevity of recommended innovative solutions.• Excellent presentation skills with the ability to communicate complex information across different functions and to all levels within an organisation. • Upskilling junior Business Analysts and client staff to deliver long term value.

• Sole responsibility for a multi-million business unit balancing operational requirements, cost, legal and brand standards. • Strong people management skills, six direct and 140 indirect reports.• The ability to lead, motivate and manage a team of employees in a diverse and fast-paced environment. • Significant experience of delivering cultural and strategic business change programmes including Operating model changes and subsequent Group and Individual Consultation. • Driving continuous improvement, flexibility, and a focussed productivity culture. • Single and multi-site experience. • Working at a regional and national level to support colleagues as a subject matter expert.

• Responsible for managing the build and launch of a new branch opening. This included managing third parties until practical completion, recruitment, community engagement and brand and legal compliance post opening.• Building and developing high performing teams in complex, agile environments to deliver commercial and people success.• Used as a troubleshooter to support underperforming teams within a region.

• Numerous Management and Non-Management roles across the UK in both John Lewis and Waitrose.• Successful completion of Industrial Placement and Graduate Scheme.