Engineering-level technical and product support. Focused on increasing business opportunities through customer satisfaction and continuous product improvement. Experienced in supporting worldwide customer, field, engineering, and sales organizations on complex SaaS and on-prem software systems. Engineering Escalations, Global Support Team Mentoring and Development, Technical Support Engineering, Software Support Engineering, Applications Support, and New Product Development. Ruby, Rails, JAVA, C, C++, API, JSON, OO design + programming, TCP/IP, ZenDesk, JIRA, Salesforce CRM, GIT, Agile Devel., AWS Cloud Computing, Azure, GCP, Technical Support, Customer Support, Field Support, Customer Communications, Marketing Support, Sales Support, RDBMS (NuoDB, Oracle, MS SQLServer, MySQL) SQL, New SQL, Distributed Database, JDBC, Business Process Analysis, TQM, Electronics, Tiny OS, Ad-hoc networks, Mesh networks, UNIX, Linux, J2EE (including JBoss, Tomcat, and Web Logic servers), Apache web servers, XML, SOA, SOAP, REST, XML, SaaS, IoT.
Listed skills include Agile Methodologies, Unix, Linux, Cloud Computing, and 31 others.