Cynthia Murillo Email & Phone Number

Consumer-focused claims service specialist with progressive experience in busy call center environments for auto insurance claims. Unwavering commitment to customer service, with the ability to resolve complex issues and use communication and active listening skills and a strategic mentality to earn customer satisfaction.CORE COMPETENCIESLanguages - English / Spanish  Communication – Written / Verbal  Emotional Intelligence  Administrative   Best Practices  Continuous Process Improvements  Reporting  Training  Mentoring  Research  Documentation  Vendor ManagementTECHNICAL PROFICIENCIESChange Agility  Digital Skills  Requirements Assessments  Troubleshooting  Quality Assurance  Risk Identification / Mitigation  Compliance  Analytics  Metrics  Legal / Regulatory Guidelines

• 

  Arizona Western College

  Education