Cynthia Cooper Email and Phone Number

Direct, develop, and implement change management strategy for enterprise alignment, readiness and sustainable adoption of Quintiles phased Microsoft Office 365 global deployment.• Designed and implemented change, communication and training strategy to inform, engage and educate over 30,000 employees on Office 365 cloud services transition globally• Established and mobilized global Change Agent Network to represent key organizations across the enterprise, conduct impact assessments… Show more Direct, develop, and implement change management strategy for enterprise alignment, readiness and sustainable adoption of Quintiles phased Microsoft Office 365 global deployment.• Designed and implemented change, communication and training strategy to inform, engage and educate over 30,000 employees on Office 365 cloud services transition globally• Established and mobilized global Change Agent Network to represent key organizations across the enterprise, conduct impact assessments, define adoption strategies and facilitate enterprise awareness, understanding and preparedness for the transition to cloud services• Introduced innovative use of Yammer and SharePoint 2013 as collaboration and communication tool for Change Agent network and for collection of adoption metrics• Developed strategy for the launch of worldwide workshops in partnerships with global site executives, support and IT teams to enable organization readiness and adoption. Show less

Direct program management of Infrastructure Services organization’s $11M global network portfolio and Global Network Services program initiatives.• Provided leadership and management of resources, strategies, and plans for enterprise network upgrade (over 140 global sites), data center storage refresh, firewall migration, multi-site call center rollout and enterprise cloud and on premise conferencing solutions• Managed In-sourcing of Infrastructure Services Operations Center reducing… Show more Direct program management of Infrastructure Services organization’s $11M global network portfolio and Global Network Services program initiatives.• Provided leadership and management of resources, strategies, and plans for enterprise network upgrade (over 140 global sites), data center storage refresh, firewall migration, multi-site call center rollout and enterprise cloud and on premise conferencing solutions• Managed In-sourcing of Infrastructure Services Operations Center reducing cost by 50%• Provided program management for global rollout of enterprise Contract Management Systems (CMS)• Managed the implementation of Quintiles Saas Vendor Management solution which included the roll out of the Arriba’s Supplier Information Performance Management (SIPM) service. Show less

Provide business development consulting to RCI and develop strategies for growing company to multimillion dollar business. • Report directly to CEO to support executive team in building and executing company strategic plan• Partnered with COO to develop a consistent sales cycle aligned with RCI operational goals and strategy.

HR Acquisitions Program Manager Provided strategic & tactical leadership to cross functional teams to ensure successful integration of Cisco's acquired company’s HR business processes. Directed acquisition integration efforts during acquisition life cycle. Developed strategic integration & change management plans for HR based on due diligence results and integration risk assessment. Managed successful acquisition integration for over 20 medium to large ($2.9 million to $6 billion)… Show more HR Acquisitions Program Manager Provided strategic & tactical leadership to cross functional teams to ensure successful integration of Cisco's acquired company’s HR business processes. Directed acquisition integration efforts during acquisition life cycle. Developed strategic integration & change management plans for HR based on due diligence results and integration risk assessment. Managed successful acquisition integration for over 20 medium to large ($2.9 million to $6 billion) global companies across 5 continentsPMO Program ManagerEstablished and managed the Portfolio Management Office . Designed and implemented process and deliverables for portfolio review, resource allocation, and financial management. Managed program integration dependencies, vendor contracts, budget, and alignment with multiple cross-functional programs and administration of the program. Directed development and roll-out of User Centered Design (UCD) & SDLC methodology for over 400 enterprise IT project managersOffshore Vendor Management Program ManagerLed process reengineering initiative to improve HR IT operations efficiency and improve productivity by centralizing the organization support model. Traveled to India to develop partnerships with offshore vendors (Zensar, Infosys, TCS, Satyam and WiPro) and implement a managed services SLA. Operations Manager Led 5 member global team chartered to provide process governance and development services to improve organizational resource effectiveness. Served as liaison between Offshore Development Center (ODC) and management to analyze and resolve all operational issues. Sr. Quality Assurance (QA) Program ManagerEstablished QA methodology, implemented QA policies & procedures, coordinated QA testing for major system upgrade and migration launch, implemented defect tracking process. Developed QA role to include QA involvement within every phase of project design and development from initiation of project through Go Live. Show less

Managed budget, resources, and system development for USPS Security, Ecommerce, & HR portfolio projects. Supervised 9 technical direct reports and managed 22 matrix IT employees and contractors in numerous software development projects for mainframe and desktop applications. Partnered with IT directors and business executives to develop RFPs and ensure critical USPS systems projects were adequately prioritized, resourced and funded.• Managed $1.2 million budget for Y2K PMO and… Show more Managed budget, resources, and system development for USPS Security, Ecommerce, & HR portfolio projects. Supervised 9 technical direct reports and managed 22 matrix IT employees and contractors in numerous software development projects for mainframe and desktop applications. Partnered with IT directors and business executives to develop RFPs and ensure critical USPS systems projects were adequately prioritized, resourced and funded.• Managed $1.2 million budget for Y2K PMO and successfully led the Y2K reporting, mitigation and risk planning for 5 USPS data centers. • Coordinated Executive Steering Committee meetings in preparation for congressional status reporting on USPS Y2K readiness.• Negotiated partnership with external training vendor, ESI, and designed and implemented customized internal training program resulting in the certification of over 40 data centers project managers. • Reengineered process for accepting vendor developed software nationally in the USPS Data Centers, resulting in a 30% reduction of systems outages post production release.• Managed the business process reengineering project that resulted in the successful national roll out of the first USPS Customer Call Centers. Show less