Cynthia Chen Email & Phone Number

Melbourne, Victoria, Australia

- Implementing best-practice Account Management to delight and drive maximum value for our clients- Identifying, nurturing, and converting profitable sales opportunities within existing clients, to the required target levels for the business.- Up-to-date Account overviews for focus clients assigned- Understanding the clients’ ecosystems to allow product placement and technology solutions for the mutual benefit of Clients and ArchiTech- understands Client structures, decision making tree, influencers, budget cycles and ICT future plans- Maintain and grow existing client spend- Harvest new opportunities for products and services within clients assigned to you- Achievement of revenue/profitability targets as set out by management each financial year or like- Convert approved opportunities into Sales within defined business requirements (i.e. consistent with strategic direction, general margin requirements, revenue, risk profile).- Work with internal team and vendors to price opportunities with commercial and competitive considerations- Develop and maintain high client satisfaction level- Work with clients to build repour and trust for ongoing relationships and account management - Work with clients to map business outcomes to technology solutions- Operational consistent cadence with key accounts- Maintenance of strong pipeline of sales opportunities as per requirements of the business- Timely actioning of Client and internal requests as observed through quote/proposal/tender delivery, internal feedback and Client feedback- Up to date reporting of all opportunities, Client information, quotes etc

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Maintaining records of clients and sales in our systems- Manage inbound client enquiries/requests (phone and email)- Make outbound calls to new prospects and to re-activate previous clients- Processing purchase orders- Checking various government and other tender websites for ICT opportunities- Preparing and submitting basic quotes- Providing assistance with proposals and tenders- Sales opportunity follow up- Reporting- Client relationship management- Administrative support to greater sales team- Executive support to the Director of Sales

I help professionals improve people skills to get ahead in their life and career

Melbourne, Australia

- Plan and organise onsite visit to restaurant through online booking system.- Ensure restaurant is safe, clean and well maintained with OH&S compliance.- Restaurant site walkthrough and food safety record screening to report non-compliance.- Identify and suggest ideas to streamline processes for continuous improvement.- Identify and capture artefacts for auditing and generate audit report for submission.- Build rapport with restaurant manager and ground crew to facilitate auditing.

Melbourne, Australia

- Vigilantly operate the crossing in accordance with the "Instructions for Children's Crossing Supervisors" as prepared by Vic Roads.- Ensure that it is safe to cross before allowing any person onto the crossing.- Report to the School Crossing Unit any illegally parked vehicles, vehicles operated in a dangerous manner or any suspicious persons.- Report any children who fail to obey directions to the relevant school. - Providing positive experience to pedestrian by greeting and smiling.

Singapore

- Monitored, tracked and implemented work plans/ KPIs of outsourced operator to support hospital’s mission and quality commitments.- Acted as liaison between hospital and contractors to manage daily operation.- Provided leadership and supervision to the Clerk / Admin Assistant and vendors.- Developed formal budget plans of costs and revenue projections for the department; variances; and identified and initiated corrective actions.- Reviewed client surveys/feedback reports and made recommendations as appropriate.- Handled clients' complaints and provided recommendation for resolutions.

Singapore

- Management of the development process to develop products from initial concept through production of assigned product categories.- Led session, organized, tracked and processed comments from 1st prototype to end product. Adhere to development calendar dates to ensure timely completion of fit comments to sourcing offices.- Partnered with vendors by maintaining the Bill of Materials (BOMs). Update and forward all revised records / information to manufacturing vendors.- Assisted manager to develop strategic ideas, systems and guidelines with Development Team to implement department procedures, and as a daily user of informational systems, i.e. tracking spreadsheets, how to measure manuals, construction standards and etc.- Maintained all records, style files, and samples associated with the product category and related programs.- Collaborated with cross functional business partners and manufacturers to develop new fabrications and processes that go hand in hand with developing innovative and technically superior products that meet or exceed predetermined gross margin targets. Ensured the technical superiority and the product quality/integrity of all products under their responsibilities.- Interacted with Product Development Director, Product Managers, Design, Marketing, Sales, and Quality Assurance to distribute product technical details and assure the accuracy, legality, and integrity of all product performance claims.

Australia

Singapore