Daeja Bell Email & Phone Number

Mckinney, TX, US

Lead a team of 7-16 account representatives to recover $2.3M in unpaid debt within a year Manage day-to-day operations and business development to support recovery efforts.Track, assess, and deliver feedback to team members related to key performance objectives, competencies, and development, with a mind toward positive communicationLead the hiring process.

Used Google Sheets to track agent customer experience performance, creating training resulting in a 34% increase in performance in 45 days.Utilized AWS to monitor Agent outbound/inbound communication for complianceUtilized Tableau to analyze Customer Sat scores and created training that increased Customer Sat by 3 points in 3 monthsMonitor calls to.

Managed customer accounts and procured $375,000 in collections in 10 months.Handle day-to-day account management issues for customersEducate customers on Mission Lane products and servicesDelivered efficient guest service when handling customer issues Identify procedures and policies needing improvement and work with Management to resolve issues

Managed customer accounts and procured $375,000 in collections in 10 months.Used TCN to manage customer relationships and secure collection Identify procedures and policies needing improvement and work with Management to resolve issues

Santa Rosa County, Florida, United States

Manage a staff of more than 25-30+ employees, 55 guest accommodations, and a full service laundry facility. Fully trained on Opera systems,integrated with ALICE for housekeeping staff.

Watercolor, Florida

Santa Rosa, Florida

18 month program in which I receive hands-on training Managing at Forbes Rated 4 Diamond Properties - Rooms Operations at a Forbes rated hotel- Revenue Management- Sales, Events Management,- Food & Beverage, - Human Resources - Accounting.

Spectrum Center

• Organize daily staff pre-shift meeting to ensure service will run effectively
• Arrange and direct staff to complete work assignments to boost efficiency of the stand
• Prepare stand sheets and conduct event closing procedures
• Train employees on new app launched by company to increase salesComplete inventory at the beginning and end of each event

Charlotte, North Carolina Area

Supervise 250 students in a co-ed residence hall. Assesses student concerns and referred when appropriate. Provide educational and social programming for residents. Maintained a safe and friendly living environment for a 100-student apartment complex. Love connecting with residents and making them feel like they can call the campus home.

Watersound, FL

- Ensure exceptional, consistent hospitable spirit when interacting with guests and members- Anticipate guests' needs, respond promptly and acknowledge all guest- Resolve guest complaints- Maintain knowledge of hotel features/services, and daily counts- Process all guest check-ins. Assign guest room- Answer department telephone within 2 rings, using.

Watersound, FL

- Ensure exceptional consistent hospitable service with each and every interaction- Maintain up to date knowledge about St. Joe Club & Resorts rules, regulations, and standards- Answer and direct phone calls- Develop and maintain a filing system- Provide general support to visitors- Provide information by answering questions and requests- Maintain supplies.

Charlotte, North Carolina Area

Charlotte, North Carolina, United States

The Cypress Of Charlotte is a Luxurious Retirement Community. This community is centered around ‘Retire Living’ with country club style and amenities. There is also a restaurant and bar onsite.As a server we we remember all members by name. Executed taking and bringing out orders in timely fashionDeveloped relationships with members memorizing their likes.

Leesburg, VA

Assisted Supervisor in the Food & Beverage department editing the appearance of and advertising the company’s menus. Greeted and assisted customers with their specific needs Ensured facility was clean and ready for customers at all times Created layouts/charts and retyped and organized word files as needed Attended weekly meetings to learn the month’s.

Leesburg, VA

Greeted and assisted customers with their specific needsEnsured facility was clean and ready for customers at all timesServed guest