Daisy Evans Email & Phone Number

• Identifying and developing new business opportunities: Identifying market trends and new revenue streams and developing strategies to capitalise on them.• Collaborating with cross-functional teams: Working closely with marketing, sales, and product teams to optimise product offerings and pricing strategies.• Forecasting, budgeting, and financial analysis: Analysing financial data to forecast revenue and create budgets and using that data to make strategic decisions.• Leading the bid process: Developing and leading the bid process for new business, including preparing proposals, presentations, and contract negotiations.• Responsibility for agreements and customer SLAs: Managing and maintaining customer agreements and Service Level Agreements (SLAs) ensuring that the company is meeting its obligations and ensuring customer satisfaction.• Building and executing go-to-market strategies: Developing and executing go-to-market strategies to drive revenue growth and achieve business objectives.• Strategic thinking and ability to identify and capitalise on market trends: Having the ability to identify and capitalise on market trends and create compelling value propositions to drive sales.

● Being part of sub-10 C-suite to define business strategy and vision and help drive the business forward towards defined goals● Leading on innovation and platform features in line with the business, product vision and customer requirements● Directing the tech team to ensure that the right features are being developed and the product iterates in line with commercial and business strategy, using appropriate tools/activities to support this● Supporting the company build out resources and teams to drive business strategy and success● Leading on all areas of platform customer support and success● Supporting the team with the completion of the Innovate UK platform project● Liaising across functions to communicate customer feedback and new innovations and features to ensure content, marketing are aligned with feedback and are consistent to convey clear messaging to prospects and customers● Managing the development of the sub-10 digital platform customer experience ● Leading innovation and discussion around the customer experience and the development and feedback on new platform features ● Foster and maintain platform customer relationships ● Leading discussions and development of sub-10 customer success strategy ● Identifying and developing commercial relationships or partnerships in line with sub-10 strategy when the opportunity arises with existing or new platform customers or prospects● Driving the optimisation of digital suppliers ● Liaising with the sub-10 CEO and Financial Director to support the financial side● Overseeing production for platform and client content and managing the project team to define, setup, and manage the schedule for completion of the work on the production● Promoting and helping to develop the sub-10 brand in line with internal guidelines ● Providing cover for holidays and sickness temporarily or helping to source alternative resource (contractor) as required across other roles

● Liaising with the CPO to lead on all areas of platform customer support and success● Supporting and advising the CPO on platform features and customer requirements● Helping to shape the strategy for future development of the sub-10 platform● Liaising across functions to communicate customer feedback to brand and marketing● Managing the development of the sub-10 digital platform customer experience● Leading innovation and discussion around the customer experience and the development and feedback on new platform features and usage● Foster and maintain platform customer relationships● Leading discussions and development of sub-10 customer success strategy● Manage testing plans in order to evaluate innovative approaches in our digital tools and projects● Identifying and developing commercial relationships in line with SUB 10 strategy when the opportunity arises with existing or new platform customers● Supporting and advising on the optimisation of digital suppliers● Liaising with the SUB 10 Financial Director ● Managing overall production for platform and client content● Managing the project team to define, setup, and manage the schedule for completion of the work on the production● Promoting and helping to develop the sub-10 brand

• Managing a team of Implementation Co-ordinators who are delivering Learning Management System services to global clients.• Reviewing and improving team processes and aligning with the wider global team.• Working with a core internal team and our LMS provider, Cornerstone through weekly calls. • Troubleshooting LMS issues that affect the global company and our clients, strategizing methods to get the service resumed.• Managing relationships with the IC team and other internal teams, liaising with managers.• Reviewing and advising on contracts for new and existing clients.• Being the SME on GDPR and advising internally on procedures.• Working with the IC Global Management team, supporting on client issues, staff issues and any other queries or support that’s required. • SME in Cornerstone and the SAI Global LMS.• Liaising with Legal on Data Protection Agreements.• Testing and rolling out new elements of the LMS to internal teams and clients.• Working on support issues with SCORM packages, CMI interactions.• Advising on SSO implementations• Testing and working on reporting and statistical analysis for our clients.• Advising and planning on elearning programmes within global organisations.

Milton Keynes, United Kingdom

Project Managing the implementation of a new Learning Management System with a global Project Team including testing, redesigning and configuring the LMS; testing and reviewing elements of the system. Training key team members, designing the internal and external processes for stakeholders and creating documentation surrounding these processes. Reporting to the Leadership team, and being accountable. Migrating clients onto the LMS from their existing one including analysing their programme and advising and implementing an easier way on the new system. Proven track record of successful project delivery of e-Learning projects for global blue-chip clientsDefining and documenting project requirements, managing subject matter experts and stakeholders, managing client expectations, pro-active problem solving to maintain project momentum.Preparing project plans and liaising with suppliers to meet the agreed deadlines. Driving projects through to successful completion and being accountable to clients.Cost control including management of change control process, to ensure projects are delivered within budget.Managing e-Learning projects through the full project life cycle; from pre-sales though detailed requirements gathering, to client delivery and implementation

Liaison with clients to agree rollout schedules for coursewareManaging the import, set up and maintenance of trainee dataImporting and setting up of courseware and managing the assignment of courseware to specified user groupsCreating and dispatching email invitations and reminders to selected user groupsMonitoring the deployment and take up of courseware by users and initiating reminder emails to maximise take upThe management and publication of system-generated reports on a regular basis to meet specific client reporting requirementsGeneral configuration changes to systems as required by the clientParticipating in regular update calls with clients, with occasional face to face meetingsTroubleshooting client issues in conjunction with the support teamIn-depth knowledge of SMS and Occam Learning Management SystemsLiaising with Project Managers in relation to the e-learning project(s)Strong knowledge of CRM and CLM systems

Composing new training platforms, theories and plans to utilise throughout the store. Providing knowledge, support and great customer service to all guests of Barnes and Noble.Operating a cash register throughout the shift.Training new members of staff on various departments throughout the store.Consistent excellent record of customer relations and compliments.Depositing the daily takings and investigating anomalies from the day.Supervising all other cashiers in the store; this will consist of up to 25-30 people at one time.Ordering supplies needed for my department.Merchandising new and existing products behind the cash registers and around the cashwrap. Working with the managers to come with new and inventive ways to advertise our products.Training and coaching all employees and newcomers in all manners surrounding cashwrap, cash-handling and ‘new orientation’ into the company.

• Administering all trainee’s exams, training and courses of all trainees within KPMG LLP UK for the ACA, CIMA, AAT, CIPFA and ICAS qualifications.• Ensuring all managers of trainees were well informed of all their trainees’ progress and answering any questions/queries raised.• Taking the lead for the AAT, ACA and ICAS qualifications and streamlining the procedures to ensure maximum quality of work.• Assisting the Advisors in dealing with potential terminations of trainee’s training contract should the fail their exams.• Liaising with the ICAEW to ensure all trainees passing their ACA exams are deemed “Fit and Proper” as stipulated by the ICAEW. • Monitoring Advisors’ work load ensuring they are carrying out their roles correctly.• Reporting results of all exams taken to the whole of KPMG LLP UK on a weekly basis. • SAP reporting and date entry as and when required by the business or the Director of PQT.• Invoicing for the department; dealing with amount s of up to £100,000.• Working with members of the PQT throughout the Tender process and detailing what exactly is required from KPMG LLP UK for their Graduate Trainees’ courses.• Managing a team of offshore KGS colleagues based in KPMG India; utilizing live meeting, communicator, email, telephone and video conferencing.• Utilizing all Microsoft Office programs, using them in communication effectively to the correct audience.• Problem solving skills were developed greatly within this role.

• Provide Information, Advice and Guidance to all learners, employers and members of the public regarding Apprenticeships, courses, qualifications, career routes and to provide a comprehensive referral service.• Interviewing candidates and ensuring completion of initial assessments, extracting the correct information to put them on the correct course. • Liaise with employers and build working relationships following the Training Quality Standard.• Assist in marketing the company and representing them at events.• Completing the relevant paperwork with Learners and ensuring Assessors have the correct information in order start delivering the Apprenticeship.• Discussing ways to improve productivity with employers and delivering solutions, endeavoring to make sure their profit is building through better trained staff. Also working through SWOT and SMART analysis and statistical data analysis to ensure the outcome is the one desired.• Liaising with the National Apprenticeship Service to deliver to the Golden Handshake Employer Grant, advertising vacancies on www.apprenticeshipsvacanciesonline.co.uk.• Providing a personal, comprehensive recruitment service to employers and working with throughout the learner working relationship to make sure that both parties are happy.• Completing Health and Safety checks with all employers, making sure the learners are in a safe environment; complying with the Safeguarding procedures set out by the Government and HOET.• Making sure Learners know their rights in the workplace, checking contracts, pay and holiday entitlement.• Liaising with the Young Persons Learning Agency and the Skills Funding Agency directly about funding entitlement and new apprenticeships to offer.• Leading a team of 9 Assessors and making sure the company standards are being met at all times.

• Administrated over 6 different qualifications. Advising candidates of the qualifications available to them and identifying the correct method of study for them.• Assisted the Examinations Board in the awarding of all qualifications, making sure the syllabi for the qualifications are all up to date with current legislation, unambiguous, concise and at the appropriate level the qualification is set at.• Monitor, maintain, and validate examination results and certifications; use Multiquest and Peladon software for the ICR scanning of exam answer sheets.• Liaising with the company’s four magazines over advertising of the qualifications, recent candidate passes and articles about the qualifications offered by the company.• Also market the qualifications as a sub-role by writing advertisements, creating leaflets, tele-sales, mass e-mail outs and letters. • Organizing the yearly “Student of the Year Awards” in London. • Maintaining and monitoring questions within the live question banks and assisting in updating the materials where necessary. • Project management including converting the examinations from paper-based to e-assessment which has turned out to be hugely successful and also changing the name of the company across all aspects of the materials, websites and documents.• B2B sales of the products and services NFoPP supplied.• Updating of the policies and procedures for the qualifications and communicating these to candidates where appropriate.

Gcses, 10X Subjects

Prince2 Advanced, Project Management