Dale Draycott Email & Phone Number

Market Harborough, Gb

Market Harborough, England, United Kingdom

Leicester, United Kingdom

Spearheaded customer engagement, ensuring a consistent and impactful brand voice across live chat, direct messages, emails and social media interactions.Played a pivotal role in shaping company values and culture within a dynamic startup environment.Addressed and resolved complex customer inquiries and complaints, emphasising empathy and sensitivity in claims, customer payment issues and vulnerabilities.Drove customer retention through the successful creation and execution of email… Show more Spearheaded customer engagement, ensuring a consistent and impactful brand voice across live chat, direct messages, emails and social media interactions.Played a pivotal role in shaping company values and culture within a dynamic startup environment.Addressed and resolved complex customer inquiries and complaints, emphasising empathy and sensitivity in claims, customer payment issues and vulnerabilities.Drove customer retention through the successful creation and execution of email campaigns, achieving a 80% success rate.Amplified brand presence by creating and managing organic social media content with channels Instagram, 5k followers and Facebook, 17k followers.Designed Shopify merchandise website, sourcing product suppliers.Enhanced customer experience by identifying, investigating, and resolving system bugs, blockers and customer service issues.Contributed to the companies reputation for excellence, maintaining a 4.8 TrustPilot TrustScore and a NPS score of 83.Fostered team growth through the recruitment, onboarding, and training of new employees.Authored engaging blog content, articles, and FAQs to educate and inform customers.Thrived in an agile work environment, demonstrating autonomy and a proactive approach to various business functions. Show less

Leicestershire, England, United Kingdom

Expanded sales channels and successfully acquiring new customers and supplier partnerships.Onboarded and managed a network of sales representatives, fostering strong professional relationships.Demonstrated leadership skills by effectively delegating responsibilities, supervising team activities, and conducting employee training.Oversaw the daily operations of the company's website, ensuring optimal performance and user experience.Maintained an up-to-date product inventory… Show more Expanded sales channels and successfully acquiring new customers and supplier partnerships.Onboarded and managed a network of sales representatives, fostering strong professional relationships.Demonstrated leadership skills by effectively delegating responsibilities, supervising team activities, and conducting employee training.Oversaw the daily operations of the company's website, ensuring optimal performance and user experience.Maintained an up-to-date product inventory, implementing efficient systems for accurate tracking and management.Coordinated and executed the timely dispatch of all customer orders, ensuring a seamless fulfilment process.Engaged in proactive networking by attending Trade Fairs and cultivating strategic relationships with importers, suppliers and customers. Show less

Toronto, Canada Area

HomeStars is a Canadian start-up company which publishes reviews written by homeowners about home improvement professionals such as repairman, contractors, renovators, and retailers.-Conducted telephone interviews with clients.-Gathered reviews for businesses who conducted work for clients.-Responsible for writing reviews published to HomeStars website.-Work experience to help whilst travelling.

Leicester, United Kingdom

Conducted meticulous Quality Inspections adhering to established inspection checklists.Proficient in operating Backloader diggers and forklift trucks, ensuring operational efficiency.Diligently inspected products to verify compliance with stringent specifications.Collected data utilising diverse tooling systems to inform quality control processes.Accurately documented quality concerns and flagged defective items for rectification in the internal computer system.

Leicester, United Kingdom

Maintained excellent customer service delivery in dynamic retail and wholesale settings.Streamlined order coordination and dispatch processes, ensuring timely and accurate fulfilment.Managed inventory presentation and organisation to optimise sales potential.Resolved customer inquiries, complaints and issues across multiple channels including website, email and phone.Led recruitment and training initiative to build a high-performing customer service team.Designed, developed… Show more Maintained excellent customer service delivery in dynamic retail and wholesale settings.Streamlined order coordination and dispatch processes, ensuring timely and accurate fulfilment.Managed inventory presentation and organisation to optimise sales potential.Resolved customer inquiries, complaints and issues across multiple channels including website, email and phone.Led recruitment and training initiative to build a high-performing customer service team.Designed, developed and maintained e-commerce platform, enhancing online customer experience.Implemented targeted email marketing campaigns and feedback surveys to drive engagement and continuous improvement. Show less

Leicester, United Kingdom

Excelled in promoting club membership, driving lead generation and securing new member subscriptions.Thrived in a fast-paced sales environment, consistently achieving and surpassing team and individual targets.Delivered outstanding customer service, effectively managing inquiries and resolving member issues.Conducted guided tours of the venue to showcase facilities to prospective members.

Leicester, United Kingdom

-Personal Assistant and administrative roles, such as updating customer databases, organising travel arrangements, answering emails and telephone enquiries/complaints. -Committed to providing good customer service in a fast paced environment both retail and wholesale.-Co-ordinate and despatch of customer orders, presenting and organising stock for sale.-Assisted in the development and quality testing of the company website