Customer Success Manager
Current
Mar 2023 - Present
AeroLeads people directory · profile
Dan Collins Email & Phone Number
Customer Service Professional . Experienced Team Lead & Incident Manager
at
Glassbox
2 phones found
area 778
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Professional . Experienced Team Lead & Incident Manager
Location
Greater Norwich Area, United Kingdom, United Kingdom
Company size
Who is Dan Collins? Overview
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Quick answer
Dan Collins is listed as Customer Service Professional . Experienced Team Lead & Incident Manager at Glassbox, a company with 28 employees, based in Greater Norwich Area, United Kingdom, United Kingdom. AeroLeads shows phone signal with area code 778 and a matched LinkedIn profile for Dan Collins.
Dan Collins previously worked as Customer Success Manager at Glassbox and Customer Support Team Lead at Sessioncam. Dan Collins studied at East Norfolk 6Th Form College.
Company email context
Email format at Glassbox
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Glassbox
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Profile bio
About Dan Collins
Dan Collins is a Customer Service Professional . Experienced Team Lead & Incident Manager at Glassbox. He possess expertise in customer service, telecommunications, incident management, microsoft office, itil and 27 more skills.
Listed skills include Customer Service, Telecommunications, Incident Management, Microsoft Office, and 28 others.
Current workplace
Dan Collins's current company
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Glassbox
10 roles
Dan Collins work experience
A career timeline built from the work history available for this profile.
Customer Support Team Lead
- Responsible for overseeing the onboarding of new & the support of existing customers onto the SessionCam platform.- Providing training to help empower customers to use and maximise the value they receive from the platform- Under this role I acted as a point of escalation and intervened to restore customer confidence where needed. - I was responsible for.
Aug 2017 - Mar 2023
Office Manager
- Responsible for overseeing the smooth operation of all office functions within the business- Accountable for ensuring all customer projects are managed effectively and within the provided time frame- Responsible for complaint management.- Production of management information reporting to company Directors- I stepped into each individual role to cover for.
Feb 2015 - Jun 2017
Incident Manager
- Responsible for providing effective Incident Management support for over 20 of Vodafone's Enterprise customers.- Demonstrable experience in managing major severity 1 and 2 incidents impacting voice and data network services- Responsible for leading the service recovery meetings and coordinating the relevant technical resource to formulate a recovery plan.
Aug 2009 - Jan 2015
1St Line Voice Analyst
- Providing support to customers experiencing faults when using AVAYA, MITEL and CISCO IP telephony systems.- Responsible for ensuring that customers receive regular updates on progress.
Jan 2009 - Aug 2009
Customer Service Representative
- Responsible for ensuring all customer faults impacting telephony and data services are logged and quickly delegated to the relevant support teams.- Accountable for ensuring that all faults are correctly prioritised based on severity- Responsible for providing regular updates
Nov 2007 - Jan 2009
Business Support Analyst
- Providing 1st Line Support to Royal Bank of Scotland colleagues who are experiencing issues when using the mortgage platform- Using SQL to provide fixes and updates to the mortgage platform- I was made redundant from this company due to a site closure
Feb 2005 - Oct 2007
Management Information Analyst
- Responsible for providing weekly, monthly, quarterly and yearly management information reporting to company directors. Reporting covered several aspects including sales and income generated.- Assisting management team with forecasting and trend analysis.
Mar 2004 - Feb 2005
Customer Service Agent (Overseas Transfer Desk)
- Responsible for sending high value transfers overseas on behalf of customers to assist with house purchases abroad.- Responsible for contacting Foreign Exchange dealers to necogiate the best possible rates.- Responsble for setting up dedicated currency accounts for customers
Jan 2002 - Feb 2004
Service Desk Representative
- Responsible for ensuring that all customer inquiries affecting their mortgage and general banking were dealt with effectively.
Jun 1999 - Feb 2002
Team & coworkers
Colleagues at Glassbox
Other employees you can reach at glassboxdigital.com. View company contacts for 28 employees →
ZW
Zvika W.
Colleague at Glassbox
London, England, United Kingdom, United Kingdom
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NB
Noa Balaganski
Colleague at Glassbox
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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NO
Noa Oreff
Colleague at Glassbox
United Kingdom, United Kingdom
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GG
Gilad Goldin
Colleague at Glassbox
Israel, Israel
View →
RZ
Roee Zilkha 🎗️
Colleague at Glassbox
Israel, Israel
View →
ED
Edson Dos Santos Rocha
Colleague at Glassbox
Dourados, Mato Grosso Do Sul, Brazil, Brazil
View →
SM
Simone Marcus
Colleague at Glassbox
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
MG
Mark Gerrard
Colleague at Glassbox
Greater Norwich Area, United Kingdom, United Kingdom
View →
RH
Ross Haydon
Colleague at Glassbox
Greater Norwich Area, United Kingdom, United Kingdom
View →
ET
Einav Tayari
Colleague at Glassbox
Nahariyya, North District, Israel, Israel
View →
Zvika W.
Colleague at Glassbox
London, England, United Kingdom, United Kingdom
View →
NB
Noa Balaganski
Colleague at Glassbox
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
NO
Noa Oreff
Colleague at Glassbox
United Kingdom, United Kingdom
View →
GG
Gilad Goldin
Colleague at Glassbox
Israel, Israel
View →
RZ
Roee Zilkha 🎗️
Colleague at Glassbox
Israel, Israel
View →
ED
Edson Dos Santos Rocha
Colleague at Glassbox
Dourados, Mato Grosso Do Sul, Brazil, Brazil
View →
SM
Simone Marcus
Colleague at Glassbox
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
MG
Mark Gerrard
Colleague at Glassbox
Greater Norwich Area, United Kingdom, United Kingdom
View →
RH
Ross Haydon
Colleague at Glassbox
Greater Norwich Area, United Kingdom, United Kingdom
View →
ET
Einav Tayari
Colleague at Glassbox
Nahariyya, North District, Israel, Israel
View →
1 education record
Dan Collins education
-
East Norfolk 6Th Form College
FAQ
Frequently asked questions about Dan Collins
Quick answers generated from the profile data available on this page.
What company does Dan Collins work for?
Dan Collins works for Glassbox.
What is Dan Collins's role at Glassbox?
Dan Collins is listed as Customer Service Professional . Experienced Team Lead & Incident Manager at Glassbox.
What is Dan Collins's phone number?
AeroLeads has found 2 phone signal(s) with area code 778 for Dan Collins at Glassbox.
Where is Dan Collins based?
Dan Collins is based in Greater Norwich Area, United Kingdom, United Kingdom while working with Glassbox.
What companies has Dan Collins worked for?
Dan Collins has worked for Glassbox, Sessioncam, Sash Window Preservation, Vodafone, and Cable & Wireless Communications.
Who are Dan Collins's colleagues at Glassbox?
Dan Collins's colleagues at Glassbox include Zvika W., Noa Balaganski, Noa Oreff, Gilad Goldin, and Roee Zilkha 🎗️.
How can I contact Dan Collins?
You can use AeroLeads to view verified contact signals for Dan Collins at Glassbox, including work email, phone, and LinkedIn data when available.
What schools did Dan Collins attend?
Dan Collins studied at East Norfolk 6Th Form College.
What skills is Dan Collins known for?
Dan Collins is listed with skills including Customer Service, Telecommunications, Incident Management, Microsoft Office, Itil, Management Information Systems, Management, and Microsoft Excel.
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