Dan Collins Email & Phone Number

Norwich, England, United Kingdom

Norwich, England, United Kingdom

- Responsible for overseeing the onboarding of new & the support of existing customers onto the SessionCam platform.- Providing training to help empower customers to use and maximise the value they receive from the platform- Under this role I acted as a point of escalation and intervened to restore customer confidence where needed. - I was responsible for providing monthly and yearly appraisals for team members and ensuring all training needs were met

Norwich, United Kingdom

- Responsible for overseeing the smooth operation of all office functions within the business- Accountable for ensuring all customer projects are managed effectively and within the provided time frame- Responsible for complaint management.- Production of management information reporting to company Directors- I stepped into each individual role to cover for absence. As a result I have developed a good understanding of the following areas & associated processes: sales, HR, fleet management, project management, supplier management

Norwich, United Kingdom

- Responsible for providing effective Incident Management support for over 20 of Vodafone's Enterprise customers.- Demonstrable experience in managing major severity 1 and 2 incidents impacting voice and data network services- Responsible for leading the service recovery meetings and coordinating the relevant technical resource to formulate a recovery plan within the service level agreement- Responsible for providing both internal and external senior management teams with regular updates on progress- Accountable for writing a post-incident report which covers root cause and lessons learned, along with a clear time line detailing investigations- Providing 24/7 on-call support

Norwich, United Kingdom

- Providing support to customers experiencing faults when using AVAYA, MITEL and CISCO IP telephony systems.- Responsible for ensuring that customers receive regular updates on progress.

Norwich, United Kingdom

- Responsible for ensuring all customer faults impacting telephony and data services are logged and quickly delegated to the relevant support teams.- Accountable for ensuring that all faults are correctly prioritised based on severity- Responsible for providing regular updates

Norwich, United Kingdom

- Providing 1st Line Support to Royal Bank of Scotland colleagues who are experiencing issues when using the mortgage platform- Using SQL to provide fixes and updates to the mortgage platform- I was made redundant from this company due to a site closure

Norwich, United Kingdom

- Responsible for providing weekly, monthly, quarterly and yearly management information reporting to company directors. Reporting covered several aspects including sales and income generated.- Assisting management team with forecasting and trend analysis.

Norwich, United Kingdom

- Responsible for sending high value transfers overseas on behalf of customers to assist with house purchases abroad.- Responsible for contacting Foreign Exchange dealers to necogiate the best possible rates.- Responsble for setting up dedicated currency accounts for customers

Norwich, United Kingdom

- Responsible for ensuring that all customer inquiries affecting their mortgage and general banking were dealt with effectively.