Dan Heap Ba Email & Phone Number

London, England, United Kingdom

London, England Metropolitan Area

Working with clients on a variety of projectsCommunicating with clients, translating their concepts they have into tangible visual works, andsuggesting changes or improvements where appropriate.Illustrating and designing elements for motion graphics in Adobe Photoshop and IllustratorAnimating both text and illustrations, using 2D and 3D elements and adding.

London, Greater London, United Kingdom

Managing up to twelve Client Experience Agents as they solve problems for clients, stylists, and warehouse staff, developing them to ensure they perform and reach their full potential- Supervising the day-to-day operations of agents, scheduling workflows, approving shifts and managing absences to ensure coverage to respond to client emails and chats within.

London, United Kingdom

Working with clients to solve specific issues and concerns through email and phone, providing personalised responses that completely address queries, creating a smooth Stitch Fix experience- Liaising with various carrier services to track, locate, and reroute packages when necessary- Recognising disappointment patterns with a client’s fit and styling.

London, United Kingdom

Providing training for customer care team members both old and new in the latest systems and processes, including new staff training, skill assessments, refresher sessions, introductory workshops to new programmes and workflows, and step-by-step easy-reference guides- Trained twelve customer care advisors including Team Leads in three-week courses in both.

London, United Kingdom

Communicating with customers via phone, live-chat and email, responding to queries and resolving complicated logistical issues in a polite and timely manner- Liaising with delivery partners in locating problems in systems and processes, and solving them.- Assessing customer issues, deciding upon appropriate compensation and executing refunds or other.

Berlin, Germany

Founded and coached an international student society at Freie Universität Berlin, providing mentoring, training, and hospitality, hosting weekly meetings on cultural and religious topics- Supervised and guided student leaders in the programme planning, organising, and running of weekly discussion evenings- Mentored student leaders on a one-to-one basis.

Newport, United Kingdom

Graduate scheme working with Christian Unions (student societies) at the University of South Wales and Cardiff University, under the guidance of a senior UCCF staff worker- Mentoring university students one-to-one – both personally, and coaching for leadership role within the Christian Union- Facilitating discussion and planning among leadership team –.

Attleborough, Norfolk

Cleaned kennels, fed, walked, and groomed dogs