Dan Sweeney Email & Phone Number

Bloomington, Mn

Responsible for growing and leading a team of instructional designers and sales operations specialists to support the growth and performance of the company. Lead team that continuously improves monthly on-boarding experience for new employees through training, communication and sales processes to help meet the organization’s goals for sales performance and customer experience.Identify and implement best practices and process improvements for continued education and communication… Show more Responsible for growing and leading a team of instructional designers and sales operations specialists to support the growth and performance of the company. Lead team that continuously improves monthly on-boarding experience for new employees through training, communication and sales processes to help meet the organization’s goals for sales performance and customer experience.Identify and implement best practices and process improvements for continued education and communication and to establish standard operating procedures. Work resulted in improved customer experience, as highlighted by Net Promoter Score increase of 25% year over year. Manage Inside Sales/Marketing Team for effective qualification of new prospective customers. Implemented a sales productivity tool which increased conversion of prospects to sales opportunities by 40%. Partnered internally on strategic projects to develop and implement training, communication and sales processes for team members to help meet the organization’s goals.Oversaw the development of a strategic training plan and all related content and evaluations. Show less

Saint Paul, Mn

Directed a team of operational, training and project management professionals that design, develop and deliver go-to-market content for wealth management professionals to help increase sales productivity and proficiency. Responsible for all elements, from conception to implementation and evaluation, of new go-to-market strategy for customer facing banking experience. National completed on schedule and 10% under budget.Translated business needs into actionable solutions to… Show more Directed a team of operational, training and project management professionals that design, develop and deliver go-to-market content for wealth management professionals to help increase sales productivity and proficiency. Responsible for all elements, from conception to implementation and evaluation, of new go-to-market strategy for customer facing banking experience. National completed on schedule and 10% under budget.Translated business needs into actionable solutions to improve sales and service.Partnered cross-functionally to create sales strategies and training solutions.Continuously improved the on-boarding experience for new team members through training, communication and sales processes to help meet the organization’s goals. Show less

Saint Paul, Mn

Directed a team of sales operations and training professionals that developed go to market strategies that translated business needs into actionable sales and product solutions for sales professionals.Lead the RFP evaluation process, cost-benefit analysis, budget management, and implementation of new LMS for e-learning content of all distance learners that improved productivity by 15% in first year.Collaborated cross-functionally to determine best practices and process… Show more Directed a team of sales operations and training professionals that developed go to market strategies that translated business needs into actionable sales and product solutions for sales professionals.Lead the RFP evaluation process, cost-benefit analysis, budget management, and implementation of new LMS for e-learning content of all distance learners that improved productivity by 15% in first year.Collaborated cross-functionally to determine best practices and process improvements by providing customer and industry insights to enable improved performance.Established business rhythms that regularly reviewed and improved standard operating procedures, sales/customer service documentation, communication and training materials that support internal partners by using feedback received both formally and informally to help meet the organization’s goals. Show less

Minneapolis, Minnesota, United States

Directed a team of instructional designers, writers and facilitators that design, develop and deliver leadership, product and sales training for Best Buy Operations and Services organization. Delivered content in all types of modalities: instructor led, e-learning, social media, communities of practices (CoP), knowledge management webinar, SharePoint, Captivate, Electronic Performance Support and video. Led a team that provided on-demand services for organization.Implemented… Show more Directed a team of instructional designers, writers and facilitators that design, develop and deliver leadership, product and sales training for Best Buy Operations and Services organization. Delivered content in all types of modalities: instructor led, e-learning, social media, communities of practices (CoP), knowledge management webinar, SharePoint, Captivate, Electronic Performance Support and video. Led a team that provided on-demand services for organization.Implemented instructional design concepts and methodologies that reduced development time by 30% and improved client satisfaction by 25%.Directed the selection and implementation of a new Learning Management System (LMS) resulting in 20% budget savings and 25% reduction in travel expenses.Designed and implemented a training effectiveness scorecard that measured knowledge transfer and return on investment.Responsible for the strategic planning and execution of a $5M training budget. Show less

Minneapolis, Minnesota, United States

Directed a team of instructional designers that developed sales and product knowledge content for 1,000 retail locations and 150,000 employees. Training content was centrally developed and delivered in a train the trainer format with leader and participant guides or in an eLearning format posted to a learning management system. Led the development of sales and product certifications resulting in 40% improvement in knowledge and 10% increase in sales.Developed, directed and… Show more Directed a team of instructional designers that developed sales and product knowledge content for 1,000 retail locations and 150,000 employees. Training content was centrally developed and delivered in a train the trainer format with leader and participant guides or in an eLearning format posted to a learning management system. Led the development of sales and product certifications resulting in 40% improvement in knowledge and 10% increase in sales.Developed, directed and executed the training strategy for a new sales and operating model resulting in improved employee knowledge, close rate and average selling price.Analyzed training requests and directed the execution of all new and on-going training needs for retail employees.Managed a team of 30 instructional designers, 8 Territory Training Managers and over 5,000 retail supervisors/facilitators resulting in monthly training deliveries at 1,000 locations and improved employee knowledge. Show less

Best Buy

Managed a team of learning professionals that designed and delivered product, sales and leadership training programs used in 900 retail operations nationwide. Directed the selection and implementation of a new Learning Management System (LMS) resulting in 50% reduction in travel expenses and for the first time tracking of learner knowledge and gaps Directed the selection and implementation of a new sales methodology training program resulting in 33% improvement in quota… Show more Managed a team of learning professionals that designed and delivered product, sales and leadership training programs used in 900 retail operations nationwide. Directed the selection and implementation of a new Learning Management System (LMS) resulting in 50% reduction in travel expenses and for the first time tracking of learner knowledge and gaps Directed the selection and implementation of a new sales methodology training program resulting in 33% improvement in quota attainment and 30% decrease in turnover Developed and executed the leadership training strategy for all assistant and store managers on foundational leadership curriculum Defined and implemented a knowledge management platform for all employees that resulted in best practice sharing and improved customer survey scores Show less

Minneapolis, Minnesota, United States

Managed a team of instructional designers that developed and trained retail leadership on store operations and leadership curriculum. Collaborated with executives and business teams on key behaviors and strategies to deliver a cohesive leadership and operational vision that was on brand and improved the customers’ experience.Created and delivered training and communication to 1,000 retail locations on leadership and operational standards.