Dan Taylor Email & Phone Number

Atlanta, Georgia, United States

Manages a team of Managed Service Specialists (MSS) who are customer facing support positions focused on the client’s experience within the lifecycle of Telecom Managed Solutions.

Greater Atlanta Area

Greater Atlanta Area

Acts as an extension of clients’ IT and finance departments, freeing them up to focus on strategic objectives. By collaborating with internal Telecom Expense Management, Mobile Device Management, and Help Desk teams, streamlines communications and ensures that clients are getting the most value out of their partnership with Vatic Outsourcing. Leverages relationships with carrier partners and internal resources to reduce or eliminate costs, recommend strategies, and plan and execute projects.

Atlanta, Ga

Acted as clients' single point of contact and project leader throughout the 10- to 14-month implementation cycle from the close of the sale through handoff to product supportLed specification and requirements gathering initiativesConfigured and tested software to meet clients' business needsAssisted data analyst and data programming teams as well as systems and networking departmentsDesigned and executed on-site and remote training for end usersAnalyzed, updated, and improved internal and external product documentation and user guides

Bedford, Nh

Coordinated voice and data service installations by working closely with sales, reporting back to clients and end users, and communicating project requirements to engineering, provisioning, purchasing, and finance departmentsBuilt scopes of work and negotiated rates for contracted IT and cabling vendors, hired and remotely managed on-site techniciansDesigned and implemented new processes and updated existing procedures to improve inter-departmental workflow and efficiencyCollected, analyzed, and interpreted project data, generated all department reports (both internal and client-facing)Consistently identified and eliminated problems with critical path within the department to reduce overall project time to completion from 20+ days to 11 days

Merrimack, Nh

Evaluated via technical execution operation of the critical procedures used by approximately 600 Fidelity AssociatesDesigned and delivered best practice standard format for user procedure documentationSupported entire program management office via a variety of administrative yet critical tasksCompleted define and measure project phases of six sigma project focused on benefit center phone call volumesPrepared and delivered program overview presentation to senior staff, inclusive of program insights and recommendations

Merrimack, Nh

Managed small and medium businesses' IT purchasing accountsLeveraged relationships with technical specialists and vendor representatives to design hardware and software solutions for customersUsed understanding of customers' budgets and technology goals to determine which solutions fit their needsWorked closely with IT and purchasing departments to assure a smooth procurement process and implementationAcquired new accounts by cold calling and from referrals

Owned and operated a sales franchiseExecuted all activity in the local office, including budgeting, advertising, and human resourcesInterviewed over 500 candidates for sales positionsTrained and managed a team of 132 sales representatives and a receptionist teamAchieved # 1 organization in the Northern New England Division in recruiting efficiencyLed the office team to over $105,000 total business in the summer of 2007, becoming the #2 new office in the division (out of 8)Led the office team to over $160,000 total business in the summer of 2009, becoming the #1 new office in the division (out of 10)

Bachelor'S Degree, Business Administration, Management, 3.61 / 4.0

Activities and Societies: DJ at WUNH

Associate Of Arts, Liberal Arts

Activities and Societies: Phi Theta Kappa Honor Society