Dan Goodfellow Email & Phone Number

I offer a wealth of expertise in developing end-to-end solutions. My career spans everything from cellular phone repair at the component level to designing mobile telephone switching offices, with a strong focus on voice and data multiplexing. I have specialized in Avaya (formerly Nortel Networks) engineering, including BARS, NARS, X11 Database Administration, and Nortel Symposium ACD. One notable achievement is networking over 2,300 locations via SIP on a private network, saving my client over $31 million in call processing fees.The phrase "Today I give my best, tomorrow I will do better" is more than a motto—it’s a personal standard. I excel in using Genesys to create database-driven custom routing and manage third-party control of telephony resources. Having managed call center software and infrastructure for more than a third of Forbes Fortune 100 companies, I have implemented coordinated dial plans across thousands of sites and created solutions that handle over a million interactions daily.I embrace challenges and innovate around the seemingly impossible. With over three decades as a computer telephony integration engineer, I lead with intelligence and empathy, surpassing the AI solutions I deploy. I take bold steps, think big, and collaborate closely with my team to achieve success.

Listed skills include Genesys, Cti, Telecommunications, Sip, and 46 others.