Daniel Berger Email & Phone Number

United States

Miami FLA

Miami FLA

Miami/Fort Lauderdale Area

• Proactively monitor service orders from initiation through billing.
• Determines customer requirements for monitoring and reporting, and, using existing reports and systems and customized project plans,
• Keep track of the progression of orders from pre-order-entry until post-installation.
• Schedules customer activations and is available to customers for after-hours support. This activity includes documentation management and verification of accurate billing, and milestone management through other roles.
• Ownership: Takes independent action to solve problems that impact the project, ensuring all jeopardy and risk to a successful implementation is addressed and escalated appropriately. If unable to diagnose or resolve at.
• Order Package Verification & Revenue Realization: Working with the sales organization and under the guidance of company policies, employee validates that service order documentation complies with company policies and.

A local IT service provider.Client Program / Service Delivery managerSite Surveying of client's data centers, review of run books & network documentation, cabinet inventory, spare parts, removal of any none used cables.Monitoring of backup circuits and disaster recovery plans with testing of cutting over process.Established communication matrixes for.

• Run and analyze reports in relation to network operations quality of service (QOS), move add change / delete (MACD) process, maintain location of physical assets, collocation build-out, disaster recovery, project.
• Risk management process, Internal reviews to assure quality assurance & deliverables
• Maintain budget, deployment schedule and service level agreements (SLA) and supervise 20 staff members
• Understanding each clients business and revenue maker

Team BuildingTrigger a sense of urgency and accomplishment, drive execution of deployments via constant communication and motivate team members.Match assignments with skill sets of others and delegate roles accordingly. Review staff performance quarterly, monitor certification levels and develop staff through training.Key Accomplishments:Built lab areas to.

Miami